| The themes of quality and productivity do not change, and it might seem as if we are saying the same thing over and over again. Are we communicating successfully? The way the message is presented makes all the difference to whether we can influence others back at the office to apply lessons learned. What's the secret? Why are some change agents more effective than others? What can be learned from those who have experienced effective results?
This tutorial offers practical techniques that have been used successfully for applying key communication skills, demonstrating concepts such as problem-selling and problem-solving, setting expectations, and engaging people in the process. The presenters represent people with many decades of diverse experience—SEPG leads, executives, business owners, consultants, programmers, managers, authors, and instructors—who have influenced successful outcomes of software process improvement.
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