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IT Resources
 
 
性能管理
 
 

业务性能管理
Business Performance Management
http://www.thecoresolution.com/brochures/Performance_Management.PDF
Team Performance Management (TPM)
http://www.emeraldinsight.com/tpm.htm
The Performance Factor: Unlocking the Secrets of Teamwork
http://www.theperformancefactor.com/index1.html
Guide To Performance Management
http://www-hr.ucsd.edu/~staffeducation/guide/
Performance-Based Management Process
http://www.llnl.gov/OCM/Appendix_F.html
Baldrige Management Model A Proven Approach to Performance Management
http://www.baldrige.com
Value-Based Management: Performance Architecture
http://www.focusedmanagement.com/process/perf_arch/index.htm
What Is Value-Based Management (VBM)
http://www.focusedmanagement.com/vbm/what_is/index.htm
Implementing VBM
http://www.focusedmanagement.com/vbm/impl_vbm/index.htm
Customer Value Management (CVM)
http://www.cvm.co.nz/
Performance Improvement Through PATH Method
http://www.performancecenter.org/methodsN.html#Path
Developing Assessment Instruments Unique Approach to Questionnaire Design
http://www.mrg.com/articles/Questionnaire_Design.pdf
Enterprise Testing And Performance Management
http://www-heva.mercuryinteractive.com/
Competitiveness, Innovation, and Enterprise Performance
http://europa.eu.int/comm/enterprise/enterprise_policy/competitiveness/doc/comp-leaflet-2001.pdf
Performance Management Technical Assistance Center
http://www.opm.gov/perform/
PMI's College of Performance Management (CPM)
http://www.cpm-pmi.org/
 

基准测试
What Is Benchmarking
http://www.nih.gov/od/ors/od/oqm/benchmark.htm
http://www.benchnet.com/wib.htm
Comparing Performance: A Proposal to Launch a Benchmarking Exercise
http://europa.eu.int/comm/research/area/benchmarking.pdf
Benchmarking Tools
http://www.informationweek.com/benchmark
Benchmarking Methodology
http://www.ietf.org/html.charters/bmwg-charter.html
Knowledge Management Benchmarking Association (KMBA)
http://kmba.org/
International Treasure Management Benchmarking Consortium (ITMBC)
http://www.itmbc.com/
International Contract Management Benchmarking Association (ICMBA)
http://www.icmba.com/
Society for Inventory Management Benchmarking Analysis (SIMBA)
http://www.simba.org/
Information Systems Management Benchmarking Consortium (ISMBC)
http://www.ismbc.org/
Project Management Benchmarking Network (PMBN)
http://www.pmbn.org/
Distribution & Logistic Management Benchmarking Consortium (DLMBC)
http://www.dlmbc.com/
Order Management Benchmarking Association (OMBA)
http://www.ombenchmarking.com/
Relationship Management Benchmarking Association (RMBA)
http://www.benchmarkingnetwork.com/relmgt/
Marketing Management Benchmarking Association (MMBA)
http://www.marketingbenchmarking.com/
Agile Manufacturing Benchmarking Consortium (AMBC)
http://www.ambcbenchmarking.org/
Production Development Benchmarking Association (PDBA)
http://www.asbabenchmarking.com/
Billing Process Management Benchmarking Association (BPMBA)
http://www.bpmba.com/
International Risk Management Benchmarking Association (IRMBA)
http://www.irmba.com/
email Management Benchmarking Association (EMMBA)
http://www.emmba.com/
Information Technology Asset Management Benchmarking Association (ITAMBA)
http://www.itamba.com/
International Pricing Management Benchmarking Association (IPMBA)
http://www.ipmba.com/
Brand Value Management Benchmarking Consortium (BVMBC)
http://www.bvmbc.com/
Customer Relationship Management Benchmarking Association (CRMBA)
http://www.crmba.com/
Customer Service Benchmarking Association (CSBA)
http://www.csbenchmarking.com/
NSRP ASE SCM Benchmarking Project
http://www.nsrp.org/supply_chain_bmg.html
Procurement and Supply Chain Benchmarking Association (PASBA)
http://www.pasba.com/
B2C Benchmarking Association (B2CBA)
http://www.b2cbenchmarking.com/
B2B Benchmarking Association (B2BBA)
http://www.b2bbenchmarking.com/
eCommerce Benchmarking Association (eCBA)
http://www.ecommercebenchmarking.com/
Sales Force Effectiveness Benchmarking Association (SFEBA)
http://www.sfeba.com/
Automotive Suppliers Benchmarking Association (ASBA)
http://www.asbabenchmarking.com/
Configuration Management Benchmarking Group (CMBG)
http://www,cmbg.org
Extranet Benchmarking Association (EBA)
http://www.extranetbenchmarking.com/
ISP Benchmarking Association (ISPBA)
http://ispbenchmarking.com/
Human Resource Benchmarking Association (HRBA)
http://www.hrba.org/
Not For Profit Benchmarking Association (NFPBA)
http://www.nfpbenchmarking.com/
Outsourcing Benchmarking Association (OBA)
http://www.obenchmarking.com
Benchmarking Applicable to EDM/PDM
http://www.johnstark.com/fwbmk.html
ERP Benchmarking Study
http://peoplesoft.ittoolbox.com/generaldiscuss/message.asp?i=1248
ERP Evaluation
http://www.erpevaluation.com/Home.asp?fromdomain=%22ErpEvaluation%2ECom%22&fromurl=http%3A%2F%2Fwww%2Eerpevaluation%2Ecom%2FHome%5Ferp%2Dbenchmarking%2Easp
Benchmarking & Best Practices Directory
http://dmoz.org/Business/Management/Benchmarking_and_Best_Practices/
Quality Management Office Benchmarking Office
http://www.nih.gov/od/ors/od/oqm/benchmark.htm
International Council of Benchmarking Coordinator (ICOBC)
http://www.icobc.com/
Benchmarking Portal
http://www.benchnet.com/
Benchmarking Reports
http://www.benchmarkingreports.com/
eBenchmarking Newsletter
http://www.ebenchmarking.com/
 

业务流程度量和测试
Business Process Metrics
http://www.prosci.com/metrics.htm
Business Metrics
http://www.computerworld.com/cwi/community/story/0,3201,NAV65-665_STO45781,00.html
Business Performance Measurement
http://www.spss.com/bpm/
Performance Measurement
http://www.kpmg.gr/kpmg_services/MCD/perfor_measure.htm
IT Value, Metrics, and Measurement
http://www.idc.ca/docs/CISpdfs/IT%20Value%20Metrics%20and%20Measurement_Web.pdf
IT Business Performance Indicators and Metrics
http://www.rms.net/it_bus_perf_indicators.pdf
Data Mining Makes Different
http://www.spss.com/datamine/
Get the competitive edge online using Web mining
http://www.spss.com/clementine/templates.htm
The Data Warehouse Diary: Business Metrics for Data Warehouse Design
http://www.dmreview.com/master.cfm?NavID=68&EdID=2250
Integrated Measurement & Benchmarking
http://www.ceobreakthrough.com/measure.htm
Process Improvement with Metrics, Estimating, and Measurement
http://www.gantthead.com/Gantthead/departments/divisionPage/1,1518,107,00.html
Structural Effectiveness Metrics for Business Processes
http://www.ces.btc.gatech.edu/report3.html
The Measure of Success
http://www.intelligententerprise.com/010629/print/cio.htm
Measuring and Managing Performance in Organizations (Book) 1996
http://www.amazon.com/exec/obidos/ASIN/0932633366/103-4869190-2115857
Marketing Performance Measurement
http://www.themarketingprocessco.com/ma.htm
Customer Service Measurement and Benchmarking
http://www.remassoc.com/presentations/csbench.pdf
The Six Sigma Measurement Strategy
http://www.smartersolutions.com/html/measure_strategy.htm
Seven Steps To World-Class Performance
http://www.intraxltd.com/reports/WhitePapers/The%20seven%20steps%20to%20world%20class%20performance. Doc
A Process For Determining the Business Value of Information Technology
http://www.eds.com/news/images/it_value_white_paper.pdf
Internet Commerce Metrics and Models in the New Era of Accountability
http://vig.pearsoned.com/store/product/1,3498,store-562_isbn-0130281867,00.html
What Is The Balanced Scorecard
http://www.balancedscorecard.org/basics/bsc1.html
Dynamic Business Scorecard
http://www.performancemeasures.com/dynamic.htm
PMMD Implementation of Balanced Scorecards
http://www1.pr.doe.gov/bscpmmd.pdf
 

关键性能指标(KPI)
KPI Review
http://www.bma.com.au/w-kpirev.html
KPI
http://www.propack-data.com/Solutions/Mes/body_key_performance_indicator_oper1.html
KPIs Business Measurement Services
http://www.keyperfin.com/KeyPerfInd.htm
A Framework To Create KPIs in Knowledge Management
http://research.swisslife.ch/pakm2000/roy_et_al.pdf
Performance Goals and Indicators
http://interact.uoregon.edu/wrrc/pgi.htm
KPI Based Operational Evaluation
http://www.compassmc.com/international/casestudies/case_studies_man.html
Selecting the right key performance indicator (KPI) and their respective value drivers in a balanced scorecard (BSC) approach using SAP R/3
http://www.ira.uka.de/I3V_HTML/JB_LIT/16641135.htm
Best Practice: Setting the Benchmarks and Measuring KPIs
http://www.lq.ca/issues/winter2001/articles/article11.html
Metrics, Indicators, and KPIs
http://www.afe.org/nov_dec2000/pdf/Eskind.pdf
KPIs Draft 1
http://www.spifinance.com/images/SPI_KPIs_Draft_1_Stakeholder.pdf
KPI Libraries
http://www.bisg.com/subpages/kpi_libraries.htm
KPI Information
http://www.durhamc.on.ca/kpisearch/
 
 

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