| 服务水准协议和服务水准管理 |
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| What Is A Service Level Agreement (SLA) Definition |
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| The Service Level Agreements (SLAs) |
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| A SLA Page |
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| A Beginner's Guide To SLAs |
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| SLAs: Make or Break for ASPs |
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| SLAs: A Customer Oriented Tool |
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| SLAs: A Provider's View |
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| The Heart of The matter: SLAs |
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| Two Essential Parts of Service Contracts |
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| The Forgotten Five: What Your SLA Does Not Cover |
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| Service Level Disagreement |
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| Building a Better SLA |
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| 10 Myths About SLA |
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| SLA Requirements: A Qualitative Assessment |
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| Internal SLA Template |
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| Internal SLA Template (Short Form) |
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| Customer Satisfaction Survey Template |
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| Internet SLA |
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| Carrier SLAs |
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| Summary of Proposed SLA |
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| ITAA ASP SLA Guidelines for Federal Marketplace |
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| Speeding Up SLA Negotiations |
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| Negotiating An Effective SLA |
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| Lets Give Availability Back Up To Engineers |
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| Application Availability: An Approach To Measurement |
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| SLA Covers Application Availability |
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| SLAs in Business Continuity Management |
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| A Guide for Establishing Service Level Specifications in Outsourcing Relationships |
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| App-Specific SLAs Raise Hosting Stake |
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| What Is Service Level Management (SLM) |
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| 何谓SLM (中文) |
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| Service Level Management for Enterprise Networks (Book) 1999 |
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| Foundation of Service Level Management (Book) 2000 |
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| SLM: The Big Picture |
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| The Truth About SLM |
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| Understanding Active SLM |
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| SLM Can Be The Key To IT Success |
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| SLM Practice |
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| A Structured Approach To SLM |
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| Establishing SLM |
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| Reporting for SLM |
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| Talk To Me: Reporting On Service Levels |
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| SLM: Not Just For IT Anymore |
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| Best Practices In SLM |
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| SLM Best Practices In Communications Industry |
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| SLM Profiles: Finance, Banking and Insurance |
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| Developing and Maintaining Effective SLM |
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| SLM Self Assessment |
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| On The Integration Of SLM and Policy-Based Control |
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| The Perception and Management of Service Levels |
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| SLM Global Survey 2001 |
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| SLM Software |
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| SLM Software Vendors |
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| Managing SLM With OpenMaster SLM |
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| SLM Forum |
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