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外包服务和服务水准协议及服务水准管理办
 
Service level agreements: Get 'em in writing
http://techupdate.zdnet.com/techupdate/stories/main/0,14179,2806173,00.html
SLA Put IT In Writing
http://www.cio.com/archive/111598_sla.html
A Guide for Establishing Service Level Specifications for Outsourcing Relationships
http://www.outsourcing-requests.com/center/jsp/requests/document/index.jsp?documentId=1005
Executive Guides To SLAs
http://guide.darwinmag.com/technology/outsourcing/sla/
Summary of Proposed SLA
http://www.ucsf.edu/its/policy/slasum.html
Negotiating Effective Service Level Agreements (SLAs)
http://www.outsourcing-sla.com/negotiating.html
Ten Key Questions For Developing Effective Service Level Agreement
http://www.outsourcing-legal.com/ten.html
10 Myths About SLAs
http://www.itworld.com/Man/2679/ITW010427sla/
Penalties and Incentives in Outsourcing Agreements
http://www.itpapers.com/cgi/PSummaryIT.pl?paperid=32885&scid;=99
Change Without Pain: An Alternative Model For Year One Of Outsourcing Agreements
http://www.outsourcing-requests.com/center/jsp/requests/document/index.jsp?documentId=1029
The Manual of Service Level Agreements (3/e)
http://www.gii.co.jp/english/ch4002_service_level_toc.html
A Contract's For Keeps
http://www.blonnet.com/businessline/ew/2001/12/05/stories/0405d106.htm
Setting Standards For SLAs
http://www.informationweek.com/story/IWK20020131S0012
Service Level Agreement management
http://www.stromasc.com/services/slamgt.asp
SLA Management Software
http://www.digifuel.com/
Finding Alternatives To Service Level Agreements
http://www.informationweek.com/story/IWK20000901S0006
Using Service-Level Agreements to Motivate and Manage Vendors $795
http://www.marketresearch.com/product/display.asp?ProductID=761808
Service Level Management Can be Key To IT Success
http://www.nwfusion.com/newsletters/nsm/0816nm2.html
Service-Level Management in Europe - The IT Department Under Siege?
IDC - 3/27/2000 $3,000
http://www.marketresearch.com/product/display.asp?ProductID=270087
Service Level Management Books
http://www.nextslm.org/books.html
A Structured Approach To Service Level Management (SLM)
http://www.csi.co.uk/papers/service.htm
Service Level Management Solutions
http://www.sirius-eos.com/
The Truth About SLM
http://www.informationweek.com/785/sssvc.htm
Introduction To SLM 5.0
http://www.iscci.com/slm5.htm
SLM Market To Triple in Size By 2004
http://www.xephon.com/news/01020902.html
Service Level Benchmarking Association
http://www.slbenchmarking.com/
Service Level Agreements
http://www.networkmagazine.com/article/NMG20010521S0002
Negotiating Effective Service Level Agreements (SLAs)
http://www.outsourcing-sla.com/negotiating.html
SLAs and the Bottom Line
http://www.outsourcing-sla.com/sla.html
A Guide for Establishing Service Level Specifications for Outsourcing Relationships
http://www.outsourcing-research.com/eve-008.html
What is Service Level Management (SLM)?
http://www.nextslm.org/slm1.html
Solution Series: The Truth About Service-Level Management
http://www.informationweek.com/785/sssvc.htm
SLA/SLM FAQs
http://www.amoebatel.com/faqsanswers.htm#What is Service Level Management?
The Compaq global professional services success story
http://www.solcon-itm.com/pages/news/success_stories/compaq.htm
Outline of a Service Level Agreement Version 1.0, IRTF AAA Arch Research Group
http://www.aaaarch.org/doc13/ServiceLevelAgreement.htm
An Overview of The Guide to Service Level Agreements White Paper
http://www.cisco.com/warp/public/765/emea/aip_asp/documents/SLA_White_Paper.pdf
Service Level Agreements for Premium IP Networks
http://www.cadenus.org/papers/draft-cadenus-sla-00.txt
ITAA ASP SLA Resource Center
http://www.itaa.org/asp/slacd.htm
ITAA ASP SLA Library
http://www.itaa.org/asp/slalibrary.htm
Offshore Software Development Contracts    A Manager's Guide to Seven Essential Requirements
http://www.idinews.com/offshore.html
Keeping the Personal Touch in Outsourcing
http://www.outsourcing-sla.com/keeping.html
Best Web Links à Managing Outsourcing à Outsourcing Obligations
http://searchsystemsmanagement.techtarget.com/bestWebLinks/0,289521,sid20_tax288485,00.html
 
 

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