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IT Management
 
Security Manual Template
http://www.e-janco.com/Security.htm
Safety Program Template
http://www.e-janco.com/SafetyProgram.htm
Disaster Recovery Plan Template
http://www.e-janco.com/DRP.htm
Information Technology Position Description HandiGuide
http://www.e-janco.com/Job_Book.htm
Metrics Handiguide For The IT & Internet
http://www.e-janco.com/metric_book.htm
Computer Systems Policy Project (CSPP)
http://www.cspp.org/
AITP Models E-Mail Policy
http://www.edfoundation.org/emailpolicy.htm
Company E-Mail Policy
http://www.cli.org/emailpolicy/top.html
Internet Acceptable Use Policy
http://www.nlrg.com/lawlet/iup.htm
Establishing Service Level Agreements
http://www.nkarten.com/sla.html
Responsible Information-Handling Practices
http://www.privacyrights.org/fs/fs12-ih2.htm
GSA IT Policy On Ramp
http://www.itpolicy.gsa.gov/index.htm
ITIL Publications
http://www.itil.co.uk/online_ordering/itil_title_list.htm
ITIL Application Management
http://www.tso.co.uk/bookshop/bookstore.asp?FO=38383&Action=Book&ProductID=0113308663
ITIL ICT Infrastructure Management
http://www.tso.co.uk/bookshop/bookstore.asp?FO=38383&Action=Book&ProductID=0113308655
ITIL Planning To Implement Service Management
http://www.tso.co.uk/bookshop/bookstore.asp?FO=38383&Action=Book&ProductID=0113308779
ITIL Security Management
http://www.tso.co.uk/bookshop/bookstore.asp?FO=38383&Action=Book&ProductID=011330014X
ITIL Computer Operations Management
http://www.itil.co.uk/online_ordering/Finished%20Books/computer_operations_management_contents.htm
ITIL Planning and Control For IT Services
http://www.itil.co.uk/online_ordering/books/planning_and_control_contents.htm
ITIL Quality Management In IT Services
http://www.itil.co.uk/online_ordering/books/quality_management_contents.htm
ITIL Service Support Self- Assessments
http://www.itil.co.uk/online_ordering/serv_supp_graphs/serv_desk.htm
The Quality Management Principle Site
http://homepage.mac.com/cpcguide/qmp/
American Productivity & Quality Center (APQC)
http://www.apqc.org/
Total Quality Management Wheel
http://www.goalqpc.com/whatweteach/tqmwheel.asp
IT Investment Management Approach
http://www.rms.net/tut_itv_map.htm
BSI Launches New British Standard On IT Service Management
http://www.bsi-global.com/Corporate/News+Room/it-service-management.xalter
BSI Standard For IT Service Management BS15000
http://www.standardshop.com/bs15000.htm
Information Security Standard ISO17799
http://www.standardshop.com/iso17799.htm
Disaster Recovery Planning Standard BS7799/PD0013
http://www.standardshop.com/pd0013.htm
Measurable Best Practices In IT Management
http://www.isaca.org.au/articles/measureable_best_it_practices.pdf
Information Services Management Web Resources
http://www.cms.dmu.ac.uk/~nkm/ism/RESOURCES.htm
IT Services Capability Maturity Model
http://www.serc.nl/people/niessink/publications/TR99.Niessink.pdf
The Service Quality Model ServQual
http://www.mngt.waikato.ac.nz/depts/mnss/courses/emba/sqm/sld002.htm
BSI Standards For IT Service Management
http://www.marval.co.uk/standards.html
Code Of Practice For IT Service Management DISC PD0005 Standard
http://www.itsmf.org.au/page29.html
IT Service Management An Overview
http://www.proactive-sv.com.au/downloads/ITSM_Whitepaper.pdf
Introduction To IT Service Management
http://www.artofservice.com/media/pdf/IT_Service_Management_whitepaper.PDF
Records Management Standard ISO15489
http://www.bsi-global.com/DISC/Working+Withyou/iso15489.pdf
Effective Records Management PD0025
Part 1 Management Guide Part 2 Practical Implementation
http://www.bsi-global.com/DISC/Working+Withyou/pd0025-1-2.pdf
Guide To The Practical Implementation of Data Protection Act 1998 PD0012-1
http://www.bsi-global.com/DISC/Working+Withyou/pd0012-1.pdf
Guide To Developing An E-Mail Policy PD0021-2
http://www.bsi-global.com/DISC/Working+Withyou/pd0012-2.pdf
Guide To Developing An Electronic-Commerce Policy PD0012-3
http://www.bsi-global.com/DISC/Working+Withyou/pd0012-3.pdf
Guide To Managing Your Database PD0012-4
http://www.bsi-global.com/DISC/Working+Withyou/pd0012-4.pdf
Guide To Managing Manual Data PD0012-8
http://www.bsi-global.com/DISC/Working+Withyou/pd0012-8.pdf
e-Documents and e-Commerce Transactions As Legally Admissible Evidence PD5000
http://www.bsi-global.com/DISC/Working+Withyou/pd5000.pdf
The New Australian Records Management Standard
http://www.records.nsw.gov.au/publicsector/rk/sacramento/sacramento.htm
International Records Management Standard
http://www.imforumgi.gc.ca/new_docs/rms2000_e.html
Open Group unveils application management standard
http://www.opengroup.org/press/3nov99_artic1.htm
The Java Management Standard
http://www.adventnet.com/news/jmx.html
Archives Information Management Standard (AIMS)
http://www.info.library.yorku.ca/depts/asc/aims/aims.htm
Risk Management Standard
http://www.ccaconline.org/downloads/Risk_Management_Standard.html
http://www.riskmanagement.com.au/RISKMAN/INFO/RMSTANDARD/RMSTANDARD.HTM
The Project Management Standard
http://www.dpcsig.org/Newsletter/nl-summer2001.pdf
Project Performance Management Standard (PPMS)
http://www.pmcl.com/pmwd/EVPM/ppms.htm
Information Security Management Standard
http://www.muecke.com.au/news2000/n00-074.html
P800-S805 Statewide Risk Management Standard
http://gita.state.az.us/policies_standards/html/p800_s805_risk_management.htm
Safety Management Standard
http://www.selling2bt.com/data/working/generic/gs11_7.pdf
NFRA Standard For Configuration Management
http://www.astron.nl/~seg/CMS-6.1.html
Managing Application Services: A Progressive Approach, Manage The Service, Not The Server
http://wwws.sun.com/software/cluster/wp-servicemgmt/
http://wwws.sun.com/software/cluster/wp-servicemgmt/servicemgmt-wp.pdf
Managing and Distributing Application Software
http://www.usenix.org/publications/library/proceedings/lisa96/reguero.html
Managing Code On A Massive Scale
http://www.internetwk.com/story/INW20020514S0003
IT/IRM Management Process/Program
http://irm.cit.nih.gov/itmra/mgtprocess.html
NIH IT Management Guide
http://irm.cit.nih.gov/itmra/itmgmtgd.html
Whitehouse Circular No.A-130: Management of Federal Information Resources
http://www.whitehouse.gov/omb/circulars/a130/a130.html
Executive Order 13011: Federal Information Technology
http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=1996_register&docid=fr19jy96-133.pdf
Executive Guide: Improving Mission Performance Through Strategic
Information Management and Technology
http://irm.cit.nih.gov/itmra/useofit.html
Technology Manager's Notebook: Managing Enterprise-Wide Information Resources
http://members.aol.com/vitello/
Summary: Information Technology Management Reform Act of 1996
http://govinfo.library.unt.edu/npr/library/misc/itref.html
Information Technology Management
http://www.pwcglobal.com/ca/eng/about/svcs/pi_itm.html
Information Technology Management Subject Guide
http://www.rh.edu/dept/library/subject/it.htm
Colorado Digitization Project
http://coloradodigital.coalliance.org/project.html
Managing Information Technology: Nevada's Strategic Plan
http://www.epri.com/eprisoftware/processguide/sdpcon.html
IT Managers Development Series
http://www.mde.net/cio/?source=OT
IT Management-101 (Book)
http://www.mde.net/cio/page4.html
Building A Successful IT Organization (Book)
http://www.mde.net/cio/page6.html
NASA Procedures & Guidelines Managing Information Technology
http://nodis3.gsfc.nasa.gov/library/displayDir.cfm?Internal_ID=N_PG_2800_0001_&page_name=main
Information Systems Policies & Procedures
http://its.baylor.edu/policies/
Information Technology Policies
http://www.state.tn.us/finance/oir/policy/index.htm
About IT Policies and Standards
http://www.doit.state.ct.us/policy/policy.htm
NASA Software Policies
http://nodis3.gsfc.nasa.gov/library/displayDir.cfm?Internal_ID=N_PD_2820_0001_&page_name=main
Managing Standards V.4.5
http://sparc.airtime.co.uk/users/wysywig/wysywig.htm
AEC Technology Survival Guide: Managing Today's Information Practice (Book) 1997
http://www.wiley.com/cda/product/0,,0471168076%7Cdesc%7C2456,00.html
Managing The Impact of Information Technology
http://www.pacificnet.id/pakar/shanti/mgtit.html
Manage Your Technology, Master Your Business
http://www.tivoli.com/products/documents/brochures/ebi.pdf
IT Professional's Guide To Policies and Procedures
https://builder.com.com/tpgsignup/one_offs/c003bmcc.jhtml;jsessionid=TIGXIXNFNQNMFTQQAAZCFEY?_requestid=28987
IT Survivor's Guide To 2002
http://content.techweb.com/tech/networking/20020124_networking
Advanced Topics In Information Resources Management (Book) 2002
http://www.amazon.com/exec/obidos/ASIN/1930708440/ref%3Dnosim/brintcomthebi-20/002-4702255-2645632
NIH Information Technology Management Guide Draft
http://wwwoirm.nih.gov/itmra/itmgmtgd.html
Xephon Report: Managing e-Business
http://www.xephon.com/reports/ebr.html
Managing e-Business Applications
http://www.interbase.com/appcenter/paper/managing.pdf
Developing An Effective Management Information System
http://erc.msh.org/fpmh_english/chp7/p2.html
Enabling Your e-Business Initiatives
http://houns54.clearlake.ibm.com/solutions/erp/erppub.nsf/Files/Enabling/FILE/Enabling.pdf
Managing e-Business: The Top Ten Myths
http://www-1.ibm.com/services/whitepapers/gsee510159400f.html
Executive's Guide To e-Business (Book) 2000
http://www.meansbusiness.com/Digital-Enterprise-Books/Executives-Guide-to-E-Business.htm
5 Steps To e-Business Readiness
http://kicon.com/primeweb/5StepToEBR.PDF
Are You Ready For e-Management ?
http://www.bcr.com/bcrmag/1999/12/p20.asp
Information Technology Strategic Plan
http://www.fdic.gov/about/strategic/information/itmission/dlinkdesc.html
Strategic Information Planning (SIP) Project Final Report
http://www.er.doe.gov/production/er-60/sipexec.htm
EDS Business Innovation Consulting Overview
http://www.eds.com/services_offerings/so_busn_integration.shtml
EDS Technology Planning & Architecture
http://www.eds.com/services_offerings/so_tech_planning.shtml
EDS Digital Business Planning
http://www.eds.com/services_offerings/so_digital_busnplan.shtml
EDS Enterprise Alignment
http://www.eds.com/services_offerings/so_ent_alignment.shtml
Enterprise Development - Adopt A UI-Driven Architecture
http://www.devx.com/upload/free/features/entdev/1999/06jun99/fe0699/fe0699.asp
e-Management Resources
http://freewwwtools.virtualave.net/Webmaster_E-Management_Resources.htm
e-Management: Concepts and Skills
http://www.cob.vt.edu/mgmt/carlson/mgt3604/m3604syl.pdf
Managing eBusiness Development
http://network.newmediary.com/wpnews?newsID=10026&paperID=33217&catID=16
Managing e-Business Projects (Book) 2000
http://www.integritysolution.com/book.htm
e-Project Proposal Guidelines
http://www.acdi-cida.gc.ca/cida_ind.nsf/682f5cd8c017661b8525677d007117d9/e7299a362641850485256a54004e0b50?OpenDocument
Organizational Change & Change Management
http://www.managementfirst.com/articles/changes.htm
Change Management Guide For Managers and Supervisors
http://www.prosci.com/t7.htm
Managing The Technology Integration Process
http://www.mcquerter.com/News/techint.html
Information Technology Management Guides (e.g. Investment Management)
http://www.gao.gov/special.pubs/cit.html
Capital Planning For Program Effectiveness
http://www.gsa.gov/Portal/content/offerings_content.jsp?contentOID=22841&contentType=1004&PMKE=1&S=1
Information Technology Investment Evaluation Guide
http://www.gao.gov/policy/itguide/homepage.htm
Knowledge Management - A State Of The Art Guide (Book) 2002
http://www.destinationkm.com/articles/default.asp?ArticleID=941
Introduction To Australia's Knowledge Management Standard
http://www.knowledge.standards.com.au/KM/FRAMEWORK/STANDARDSINTRO/STANDARDSINTRO.HTM
Knowledge Management In The Government
http://www.km.gov/
UKOLUG Guide To Implementing Knowledge Management
http://www.ukolug.org.uk/news/archive/kmguide.htm
Guide To Knowledge Management Standardization
http://www.diffuse.org/KMguide.html
Executive's Guide to Knowledge Management: The Last Competitive Advantage (Book) 2002
http://www.wiley.com/cda/product/0,,0471229253,00.html
Executive Guide To Knowledge Management
http://guide.darwinmag.com/technology/enterprise/knowledge/
Knowledge Management Books
http://books.brint.com/
Knowledge Management Resources
http://www.rh.edu/dept/library/subject/it.htm#know
Managing Innovation
http://www.innovation.gc.ca/scdt/innovation/interface2.nsf/engdoc/7.html
Innovation Guide
http://www.innovation.wa.gov.au/Innovation/Innovation_Guide
Innovation and Innovation Management
http://www.johnstark.com/in1.html
Innovation Management and Policy Program (IMPP)
http://www.configurationmgmtcenter.com/sanontheweb.php
Cross- Enterprise Innovation Management: The New Challenge In New Product Development
http://www.eroom.com/whitepapers/Cross_Enterpise_wp_v4.pdf
Technology Management Assessment Procedure (TMAP). A guide for supporting technology management in business Vol.1 Process Guide Vol.2 Facilitation Guide (Book) 2002
http://www.iee.org/Publish/Books/Manuf/tmapi.cfm
Framework For Managing Process Improvement (BPR)
http://c3i.osd.mil/bpr/bprcd/3003.htm
Handbook: Process Management Guide
http://amgimanagement.com/publications/handbooks/process.html
Process Administrator's and Business Manager's Guide
http://docs.iplanet.com/docc/manuals/ipm/sp2/ag/ag.pdf
Managing Director's Review
http://www.ghanatel.net/manrev.htm
Risk Management Guide For Information Technology Systems
http://csrc.nist.gov/publications/nistpubs/800-30/sp800-30.pdf
Mission Accomplished: A Practical Guide to Risk Management for Nonprofits - 2nd Edition
(Book) 1999
http://www.nonprofitrisk.org/pubs/ma.htm
Risk Management
http://www.hq.nasa.gov/office/codeq/risk/risk.htm
2001 Risk Management Guide
http://www.ey.com/global/download.nsf/International/2001_Risk_Management_Guide_-_Managing_Risk_to_Protect_and_Grow_Shareholder_Value/$file/2001_riskman_guide.pdf
A Guide To The Security Risk Management For Information Technology Systems
http://www.cse-cst.gc.ca/en/knowledge_centre/publications/manuals/MG-2.html
Senior Manager's Guide To Risk Management
http://www.world-lotteries.org/documents/RiskMgtGuide.pdf
Integrated Risk Management For The Firm: A Senior Manager's Guide
http://www.people.hbs.edu/lmeulbroek/02-046.pdf
Guide To Risk Assessment and Management
http://www.cgiol.com/it-security/bs7799/bs7799-guide.pdf
Risk Management Guide: Planning & Resources
http://www.atmflyware.com/marshal/riskguide/step_2.htm
Project Risk Management
http://www.hq.nasa.gov/office/hqlibrary/ppm/ppm22.htm
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