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Outsourcing Project Management (621)
外包项目管理
Organizational Ethics: Don't Wait Until It's Too Late
http://www.isrinsight.com/solutions/organizationalethics.aspx?gclid=CIfFjOfrp4YCFTtgDgodHzG3Aw
Outsourcing Ethics for Reduced Outsourcing Risks
http://www.indiawebdevelopers.com/ethics_outsourcing.asp
AICPA Ethics Rules For Outsourcing
http://www.outsourcing.com/content.asp?page=01b/other/oe/q105/aicpa.html&nonav=false
Outsourcing Managers' Group Touts Ethics Code
http://www.computerworld.com/managementtopics/outsourcing/story/0,10801,105140,00.html
Outsourcing Group Pitches Ethics, Contract Management Standards
http://www.computerworld.com/careertopics/careers/story/0,10801,105415,00.html
New Code of Work Ethics from International Association of Outsourcing Professionals for Outsourcing parties
http://www.blogsource.org/2005/10/new_code_of_wor.html
Measures For Confidentiality
http://www.machrotech.com/company/mt_measures_for_confidentiality.asp
The Ethical Dilemmas of Outsourcing
http://www.nysscpa.org/cpajournal/2004/304/perspectives/nv1.htm
Global Outsourcing: Seven Steps to Selecting a Vendor
Step 6: Test: Launch a Pilot Project
http://www.phptr.com/articles/article.asp?p=465313&seqNum=7&rl=1
A Pilot Project - Put Us on Trial
http://www.it-outsourcing.borlas.ru/methodology/pilot/
Offshore Outsourcing – Risk Management
http://www.machrotech.com/Offshore_Outsourcing/Offshore_outsourcing_risk_management.asp
Managing the Risks of Outsourcing: A Survey of Current Practices and Their Effectiveness
http://www.protiviti.com/portal/site/pro-us/?epi_menuItemID=34d07107e67b2a63240235a4f5ffbfa0&epi_
menuID=8b5ea5c82fb6ef61bb078e9ca7cebfa0&epi_baseMenuID=e895a64d2cd7bc72af03a975a7cebfa0
Software Outsourcing Risk Management
http://www.e-isn.com/software-outsourcing-risk-management.htm
6 Ways to Effectively Manage Your Software Development Risk
http://www.indiawebdevelopers.com/client_care/riskmanagement.asp
Risk Management Key To Outsourcing
http://www.zdnetindia.com/insight/business/stories/149657.html
Managing The Outsourcing Risks
http://www.e-zest.net/Outsourcing_Central/outsourcing_risk_management.htm
Risks In Software Development Outsourcing
http://www.e-zest.net/Outsourcing_Central/outsourcing_risks.htm
Rile of Risk Management In Outsourcing
http://www.blogsource.org/2006/06/role_of_risk_ma.html
Risk Management of Outsourcing
http://www.fca.gov/apps/infomemo.nsf/59ab19ff3b724b73852569530076c529/d44f4c7ac3ee3002852
5698b006e9af4?OpenDocument
Managing The Risk of IT Outsourcing
http://ideas.repec.org/p/cir/cirwor/98s-18.html
HB 240:2000 : 
Guidelines for Managing Risk in Outsourcing Utilizing the AS/NZS 4360 Process
http://www.saiglobal.com/shop/script/Details.asp?DocN=AS435017542457
Third Party Risks and Threats – Outsourcing
http://www.witiger.com/ecommerce/ThirdPartyRisksOutsourcing.htm
Minimizing Outsourcing Risks – Best Practices In Security
http://searchdatacenter.techtarget.com/loginMembersOnly/1,289498,sid80_gci1101491,00.html?NextURL=http%3A//searchdatacenter.techtarget.com/tip/1%2C289483%2Csid80_gci1101491%2C00.html
The Security Challenges of Offshore Development
http://www.sans.org/reading_room/papers/download.php?id=383&c=80c9dec08d4b581d738caceb89082798&portal=f04ceba6ec2bb0787b54bbfc6f38ed5d
Best Practices for Software Outsourcing Risks Mitigation
http://www.ipdevel.net/newsletter/index.php?art=1&nlnr=4
Top 10 Risks of Offshore Outsourcing
http://searchcio.techtarget.com/originalContent/0,289142,sid19_gci950602,00.html
Destination Country: Risk Factor in Offshore Outsourcing
http://www.ipdevel.net/newsletter/index.php?art=5&nlnr=4
Outsourcing Process Templates: Risk Management Plan
http://www.itbusinessedge.com/store/images/tocs/ros-risk-itbe.htm
Capability Maturity Model (CMM) Helps Ensure Outsourcing Quality
http://www.blogsource.org/2005/05/capability_matu.html
Yes, You Can Take The Guesswork Out Of Evaluating Outsourcing Capabilities and Performance
http://www.accenture.com/NR/rdonlyres/2CB1D830-FA1C-4873-B74F-9DFE40C7EA84/0/esourcing_a4.pdf
The Outsourcing Handbook: How to Implement a Successful Outsourcing Process (Book 2006)
http://www.amazon.com/exec/obidos/tg/detail/-/0749444304?v=glance
Quality Methods / CMM / ITIL / Six Sigma
http://www.sourcingmag.com/outsourcing_tactics/quality_methods_cmm_itil_six_sigma.html
CMM Is An Outsourcing Methodology
http://comment.cio.com/comments/18471.html
ISO 9000 and SEI-CMM Processes and Standards For Outsourcing
http://www.offshorexperts.com/index.cfm/fa/articles.ISO9000-and-SEI-CMM-processes-and-standards-for-outsourcing
Outsourcing Bottlenecks Eliminated With Portable CMM
http://www.leica-geosystems.com/corporate/en/ndef/lgs_60460.htm
Outsourcing for CMM Ability Quicker for Short-Term Gains, but Internal Process Improvement Best for Long Haul
http://www.forrester.com/Research/LegacyIT/Excerpt/0,7208,24662,00.html
Software Outsourcing With CMMI
http://www.sei.cmu.edu/programs/acquisition-support/presentations/gallagher/swoutsourcing.pdf
Effectively Deploying CMMI In A Large Organization
http://www.sei.cmu.edu/cmmi/presentations/sepg04.presentations/large-orgs.pdf
Outsourcing and Competence – CMMI
http://www.zdnet.com/5208-11202-0.html?forumID=1&threadID=18358&messageID=358146&start=36
To CMMI Or Not To CMMI
http://www.spin.org.za/community/node/23?PHPSESSID=bbb30b91f49ce7c392563fd6852b0ddd
An International Collaboration to Develop a Standard on Software Process Assessment (SPICE/ISO 15504)
http://www.sei.cmu.edu/iso-15504/
Software Process Improvement and Capability determination (SPICE)
http://www.sqi.gu.edu.au/spice/
India Adds SPICE To Globalization
http://www.npr.org/templates/story/story.php?storyId=5251448
Download the SPICE Document Suite
http://www.sqi.gu.edu.au/spice/suite/download.html
Process Assessment and Improvement
A Practical Guide for Managers, Quality Professionals and Assessors (Book)
http://www.starswebworx.ch/starsweb/SPICE_Books_1.htm
Process Assessment and ISO/IEC 15504 A Reference Book
http://www.starswebworx.ch/starsweb/SPICE_Books_1.htm
Adding SPICE While Preserving the CMM
http://www.iscn.at/select_newspaper/assessments/motorola.html
ISO Certification: Standing Out by Outsourcing
http://www.devicelink.com/mddi/archive/04/03/023.html
Quality Is The Key To Successful Outsourcing
http://www.contactcenterworld.com/login.asp?from=/html/ar/ar_{26F3AEE5-4B21-4066-B400-EDEF04CBA168}.asp
eSourcing Capability Model: A Measure of High Performance (eSCM)
http://www.accenture.com/Global/Services/By_Subject/Application_Outsourcing/R_and_I/
EsourcingPerformance.htm
eSourcing Capability Model for Service Providers (eSCM-SP)
http://itsqc.cs.cmu.edu/Default.aspx?EntryUID=4a27433b-948a-4834-bc25-6c4f9912b81b
Understanding and Using The eSCM For Enduring Sourcing Relationships
http://www.satyam.com/events/documents/qcw05_1.pdf
The Outsourcing Institute Joins CMU Consortium Dedicated To Pioneering Outsourcing Certification
http://www.outsourcing.com/pdf_files/PR-Carnegie-Mellon-OI_12-13-04.pdf
Managing Outsourcing Maturity
http://www.softwaredioxide.com/channels/personview.asp?id=6767
A New Vendor Assessment Tool
http://www.hrotoday.com/Magazine.asp?artID=623
What Is the Connection Between Six Sigma and Offshore Outsourcing?
http://www.ebstrategy.com/outsourcing/projects/sixsigma.htm
Improving Offshore Outsourcing Efficiency with DFSS (Design For Six Sigma)
http://software.isixsigma.com/library/content/c031112a.asp
Six Sigma Outsourcing Practices
http://www.sopsglobal.com/
Leveraging Lean Six Sigma in Business Process Outsourcing
http://www.sourcingmag.com/content/c060522a.asp
Automating Outsourcing Management; Using Six Sigma in Offshoring
http://www.sourcingmag.com/newsletter/archive/newsletters.asp?id=10
More Efficient Offshore Outsourcing; Selecting Six Sigma Projects
http://software.isixsigma.com/newsletter/archive/newsletters.asp?id=790
What Is TeamBuilding
http://www.wisegeek.com/what-is-team-building.htm
TeamBuilding: Managers' First Job Is Building Trust
http://www.informationweek.com/story/IWK20021115S0007
Taking Aim at TeamBuilding
http://www.dataart.com/company/press-center/dataart-in-the-news/dataart-in-the-news20050324.htm
Twelve Tips For TeamBuilding: How To Build Successful Work Teams
http://humanresources.about.com/od/involvementteams/a/twelve_tip_team.htm
Building Outsourcing Bridges
http://www.businessworldindia.com/june2104/indepth02.asp
If You Build It They Will Succeed: TeamBuilding Tips for Winning Teams
http://www.amazon.com/gp/product/B000FJHWQ6
Multicultural TeamBuilding
http://www.prismdiversity.com/products/multicultural_team_building.html
Staffing Best Practices
http://www.darwinmag.com/read/110103/staffing.html
SmartAdvice: Plan Ahead To Handle Increased IT Staffing Demands
http://informationweek.com/story/showArticle.jhtml?articleID=17200559
Team Completion and Extension
http://www.dataart.com/software-development/staffing/
Offshore Staffing
http://www.net4gains.com/offshore_staffing.html
Flexible Staffing Solutions
http://www.agriya.com/flexible-staffing-solutions
The Future of Flexible Staffing
http://www.flexibility.co.uk/flexwork/contract/futures.htm
Purchase Flexible Staffing Services
http://www.proffice.com/Purchase_flexible_staffing_services.asp
Fractional Staffing
http://www.rsacorp.com/fractional_staffing.html
Staff Augmentation
http://www.eplus.com/web/baserenderer.aspx?itemid=1527
Outsourcing, Virtual Teams and Knowledge Work
http://www.bioteams.com/2005/07/15/outsourcing_virtual_teams.html
Offshore outsourcing with Virtual Team Model
http://www.x-istech.com/html/outsource.aspx
Cultural Differences Cited as Problem in Offshore Outsourcing
http://www.itbusinessedge.com/item/?ci=18542
Leading Virtual and Remote Team (Course)
http://www.learningtree.com/courses/275.htm
A Guide to Virtual Team Working and Leadership
http://www.trainingreference.co.uk/skills/team_development/virtual_teams_1.htm
Virtual Teams In The Real World
http://www.elearningforum.com/meetings/2003/september/index.html
Working Virtually: Challenges of Virtual Teams (Book 2005)
http://www.amazon.com/exec/obidos/tg/detail/-/1591405513?v=glance
Virtual Team Toolkit
http://www.tmaworld.com/solutions/ps.cfm?psid=21
Make Your Team Stronger by Bridging 'Virtual Distance'
http://www.cioinsight.com/article2/0,1397,1828868,00.asp
Virtual Team Leadership
http://web.njit.edu/~jerry/Virtual-Team-Leadership.html
Virtual Project Management: Software Solutions for Today and the Future (Book 2000)
http://www.amazon.com/exec/obidos/tg/detail/-/1574442988?v=glance
Best Practices in Outsourcing; Automate Virtual Team Workflow
http://www.sourcingmag.com/newsletter/archive/newsletters.asp?id=23
Four Ways to Make Virtual Teams Work
http://www.cioinsight.com/article2/0,1540,1831266,00.asp
The Virtual Organization
http://www.maxwideman.com/guests/virtual_teams/organization.htm
Commitment To Diversity
http://www1.ap.dell.com/content/topics/global.aspx/corp/diversity/en/commitment?c=cn&l=zh&s=gen
Global Diversity Management (Course)
http://www.eatonconsultinggroup.com/training/diversity_management.html
Diversity Management: An Essential Craft for Leaders
http://leadertoleader.org/leaderbooks/l2l/summer2006/thomas.html
Going Global: A Business Model For Diversity Management
http://www.diversityaustralia.gov.au/_inc/doc_pdf/going_global_model.pdf
Building Cross-Cultural Capabilities For Going Global: A Toolkit For Diversity Management
http://www.diversityaustralia.gov.au/_inc/doc_pdf/build_cap_globe_tool.pdf
The Global Diversity Desk Reference: Managing an International Workforce (Book 2003)
http://www.amazon.com/exec/obidos/tg/detail/-/0787967734?v=glance
Managing Diversity: Toward A Globally Inclusive Workplace
http://wfnetwork.bc.edu/The_Network_News/19/The_Network_News_Interview19.pdf
Requirements Management In Outsourcing Projects
http://www.sourcingmag.com/content/c060628a.asp
http://freezinesite.com/articles.cgi/read/79886/Requirements-Management-in-Outsourcing-Projects.html
Software Project Outsourcing: Increasing Software Development Success
http://www.stylusinc.com/Common/Concerns/IncreasingSuccess.php
Managing Evolving Requirements In An Outsourcing Context: An Industrial Experience Report
http://homepages.cwi.nl/~arie/papers/outsourcing/IWPSE04.pdf
Understanding The Customer
http://www.defense-consulting-outsourcing.com/article.cfm?DocID=1082
Smarter Outsourcing: An Executive Guide to Understanding, Planning, and Exploiting Successful Outsourcing Relationships (Book 2006)
http://www.amazon.com/exec/obidos/tg/detail/-/0273705601?v=glance
Establishing Understanding and Trust In Your Outsourcing Relationship
http://www.networkworld.com/newsletters/asp/2006/0529out1.html
Formulating The Right Response: Why Understanding Customer Intent Is Vital To Effective Problem Resolution
http://www.knowledgestorm.com/sol_summary_80325.asp
USi Studies Customer Satisfaction
http://www.thewhir.com/features/063006_USi_Studies_Customer_Satisfaction.cfm
Managing Outsourcing Relationships
http://www.vantagepartners.com/publications/publication.cfm?id=87
http://www.itbusinessedge.com/item/?ci=1865
http://www.a1technology.com/blog/2006/04/managing-outsourcing-relationships.htm
http://www.line56.com/articles/default.asp?ArticleID=6365
Q & A on Strategies for Managing Outsourcing Relationships
http://techupdate.zdnet.com/techupdate/stories/main/Managing_Outsourcing_Relationships.html?tag=tu.tk.7806.f3
Best Practices In Managing The Outsourcing Relationships
http://www.corbettassociates.com/resources/researchlibrary/preview/managrel.asp
http://www.amrresearch.com/Content/View.asp?pmillid=16257
Governing Attitudes: 12 Best Practices In Managing Outsourcing Relationships
http://www.outsourcing-requests.com/center/jsp/requests/document/index.jsp?documentId=1201
Managing Outsourcing Relationships: Beating the Backlash
http://www.hostlibrary.com/node/244
Six Tips For Managing Outsourcing Relationships
http://searchoracle.techtarget.com/loginMembersOnly/1,289498,sid41_gci913692,00.html?NextURL=http%3A//searchoracle.techtarget.com/tip/1%2C289483%2Csid41_gci913692%2C00.html
Managing Successful IT Outsourcing Relationships (Book 2005)
http://www.amazon.de/exec/obidos/ASIN/1591407605
Outsourcing Management: Managing Successful Outsourcing Relationships
http://www.indiawebdevelopers.com/Outsourcing/outsourcing_relationships.asp
http://www.web-enable.com/business/outsourcing_relationships.asp
An Organizational Approach to Managing Outsourcing Relationships
http://www.vantagepartners.com/publications/publication.cfm?id=41
Enabling Effective Outsourcing Relationships
http://www.cioupdate.com/trends/article.php/3575766
Managing International Outsourcing Relationships
http://www.bristolenterprise.com/pooled/articles/BF_EVENTART/view.asp?Q=BF_EVENTART_203436
Considering Long Term Outsourcing Relationships
http://www.enterblog.com/200303282214.html
Creative Outsourcing Relationships Can Benefit Strong Offshore Providers
http://www.enterblog.com/200310190649.html
Achieving Outsourcing Success: Effective Relationship Management
http://cbr.sagepub.com/cgi/content/citation/38/3/50
Outsourcing Software Development: A Case For Effective Scope Management
http://web.cecs.pdx.edu/~ktoth/index_files/SoftwareOutsourcingAndScopeManagement.pdf
About Scope Management
http://office.microsoft.com/en-us/FX011454271033.aspx
Scope Management
http://www.charismatek.com.au/_public1/html/con_scopemanagement.htm
Outsourcing and Customer Rights Principles
http://www.abs.uci.edu/depts/vcabs/2-5.html
The Outsourcing Guide: Managing Change
http://www.outsourcingindex.com/change3.htm
The Customer Response Management Handbook: Building, Rebuilding, and Improving Your Results (Book 2003)
http://www.amazon.com/exec/obidos/tg/detail/-/007470978X?v=glance
Dynamic Change Management - Enabling IT's Response to Changing Business Requirements
http://whitepapers.zdnet.co.uk/0,39025945,60106611p-39000428q,00.htm
Outsourcing - Software Development Methodology...
http://www.hytechpro.com/outsourced_software_development_method.html
Software Development Project Outsourcing (Development Methodology Selection)
http://www.neoworks.com/articles/outsourcing/Software%20outsourcing%20project%20optimisation.pdf
Offshore Software Development Methodology
http://www.offshore-softwaredevelopment.com/offshore_software_development_methodology.asp
Offshore Development Methodology
http://www.daffodildb.com/solutions/offshore-development-methodology.html
Software Development Methodologies and Models
http://www.solovatsoft.com/softwaremethodology.html
Process Oriented Development Methodology
http://www.stylusinc.com/Common/process/3.php
Development Process -- A Standardized Software Development Methodology
http://www.intelebiz.com/outsource/developmentprocess.asp
Development Process and Steps in Outsourcing to India
http://www.indiawebdevelopers.com/client_care/process.asp
Global Delivery Model
http://www.infosys.com/gdm/default.asp
Over the Waterfall into Agile Outsourcing
http://www.accelerance.com/articles/runtime-2006-04-11.htm
Agile Programming: Can Outsourcing Deliver ?
http://www.bossdev.com/components/xcms/uploads/assets/wp_agile.pdf
Offshore Outsourcing World: An Examination of Agile Development
http://www.enterblog.com/200302110434.html
Tech Talk: Vincent Massol on Agile Offshore Methodologies
http://www.theserverside.com/news/thread.tss?thread_id=23168
Agile Outsourcing In Practice
http://www.enterblog.com/200304081952.html
Agile vs. Outsourcing
http://www.enterblog.com/200303271908.html
Agile Outsourcing
http://www.ddj.com/dept/architect/184415344
http://blogs.infosupport.com/harryn/archive/2005/05/17/310.aspx
http://www.agilealliance.com/articles/ambleroutsourcing
Agile Outsourcing: Contradiction or Fusion?
http://blogs.ittoolbox.com/emergingtech/india/archives/agile-outsourcing-contradiction-or-fusion-1321
Offshore Outsourcing and Agile Development
http://www.forrester.com/Research/Document/Excerpt/0,7211,34978,00.html
http://www.cognizant.com/html/content/bluepapers/Forrester-offshoreoutsourcingandagiledevelopment.pdf
Agile Outsourcing: Where Agile Methods and Outsourcing Intersect
http://www.sourcingmag.com/content/c060703a.asp
Applying Agile Software Development Processes To Global Software Teams
http://portal.acm.org/citation.cfm?id=512377
Using an Agile Software Process with Offshore Development
http://www.martinfowler.com/articles/agileOffshore.html
When XP Met Outsourcing
http://citeseer.ist.psu.edu/context/2708941/0
Global Software Development: Issues, Solutions, and Challenges
http://www.idi.ntnu.no/grupper/su/publ/parastoo/gsd-presentation-slides.pdf
Best Practice Review – Global Software Development Models
http://www.eforceglobal.com/ppt/eF_GlobalDevelopmentMethodology_Overview.ppt
Global Software Development: Managing Virtual Teams and Environments (Book)
http://www.amazon.com/exec/obidos/tg/detail/-/0818687010?v=glance
Global Software Management
http://www.artifactnetwork.com/
An Empirical Study of Global Software Development: Distance and Speed
http://conway.isri.cmu.edu/~jdh/collaboratory/research_papers/ICSE_01_final(2).pdf
Four Steps To Quality In Global Software Development
http://www.cio.com/sponsors/081504vt/?page=1
Global-Software Development Lifecycle: An Exploratory Study
http://portal.acm.org/citation.cfm?id=365060
A Unified Process Support Framework For Global Software Development
http://www.cems.uwe.ac.uk/~sjgreen/saj_unified_v2.pdf
Test-Driven Global Software Development
http://gsd2004.uvic.ca/camera/sengupta.pdf
Supporting Global Software Development with Event Notification Servers
http://citeseer.ist.psu.edu/desouza02supporting.html
Global Software TeamsCollaborating Across Borders and Time Zones (Book)
http://www.american.edu/academic.depts/ksb/mogit/carmel/index.php
Global Software Development for Small to Medium-Sized Enterprises
http://www.computing.dcu.ie/~roconnor/iserc.html
Software Development Goes Global
http://www.computerworld.com/softwaretopics/software/story/0,10801,46187,00.html
Requirements Engineering During Global Software Development
http://is.lse.ac.uk/asp/aspecis/20040057.pdf
Managing Global Teams
http://www.sdmagazine.com/documents/s=768/sdm9808a/
Application Development Is More Global Than Ever
http://www.gartner.com/resources/124000/124025/application_dev.pdf
Understanding The Group Development Process In Global Software Teams
http://fie.engrng.pitt.edu/fie2003/papers/1449.pdf
Uncertainty and Coordination In Global Software Projects
http://unpan1.un.org/intradoc/groups/public/documents/NISPAcee/UNPAN015621.pdf
Global Software Development: Why Next-Gen Tools Matter
http://www.barneypell.com/archives/2005/08/_vc_taskforce_o.html
Building Awareness in Global Software Engineering: Using Issues as Context
http://citeseer.ist.psu.edu/568949.html
A Web-based Collaboration Area For Global Software Engineering
http://citeseer.ist.psu.edu/568949.html
The Challenges of Managing Global Software Engineering Capability: Theory To Practice
http://csdl2.computer.org/comp/proceedings/aswec/2005/2257/00/22570004.pdf
Supporting an Explicit Organizational Model in Global Software Engineering Projects
http://citeseer.ist.psu.edu/creighton03supporting.html
WebSoft:L Building A Global Software Engineering Environment
http://ftp4.de.freesbie.org/pub/misc/www-stat/websoft/
Supporting Global Collaborative Software Engineering: Evolving The Environment
http://www.bauhaus-stuttgart.de/sam/rank.talk.pdf
Investigating Cultural Differences In Virtual Software Teams
http://www.is.cityu.edu.hk/research/ejisdc/vol7/v7r4.pdf
Global Software Teams: A Framework for Managerial Problems and Solutions
http://www.cs.uta.fi/is/opetus/girm03/18c.doc
Offshore Development Communication Plan
http://www.e-zest.net/Offshore_Development_Communication.htm
Offshore Software Development Communication Plan
http://www.qualsoftservices.com/communication_plan1.htm
Offshore DevelopmentCenter Communication Plan
http://itoutsourcingindia.com/outsourcing/communication.asp
Communication Styles
http://www.searchmastersinternational.com/eprise/main/web/us/smi/en/candidates_career_
dev_commun_styles
http://www.siu.edu/offices/counsel/talk.htm
http://www.cedanet.com/meta/communication_styles.htm
Communication Styles (Wonderworks) (Book 1999)
http://www.amazon.com/exec/obidos/tg/detail/-/1886806187?v=glance
Culture and Communication
http://www.peacecorps.gov/wws/culturematters/Ch3/tocCh3.html
Culture, Communication and Language
http://www.maec.org/cross/4.html
Outsourcing Stunted By Cross-Cultural Misunderstandings
http://www.oocenter.com/blog/archives/2006/07/20/outsourcing-stunted-by-cross-cultural-misunderstandings/
Creating Better Communication Channels for Personal Effectiveness
http://www.softworks-computing.com/apr_06/zenith.html
Improved Cross-Cultural Communication Increases Global Sourcing Productivity
http://www.hroaeurope.com/file/3487/improved-cross-cultural-communication-increases-global-sourcing-productivity.html
Indian Cross-Cultural Communications 101: How's Your Cross-Culture Quotient?
http://outsourcingmonitor.eu/articles/indian-cross-cultural-communications-101.html
3 Customer Communication Styles
http://www.content.onlypunjab.com/Article/3-Customer-Communication-Styles/22724
Communication, Planning Seen As Keys To Outsourcing Success
http://searchcio.techtarget.com/originalContent/0,289142,sid19_gci1019570,00.html
Outsourcing Central: Eliminating the Greatest Threat to Success in Outsourcing
https://www.acxiom.com/default.aspx?ID=2787&DisplayID=18
Management Styles
http://www.thinkingmanagers.com/business-management/management-styles.php
http://www.itstime.com/oct96.htm
http://www.chiff.com/business/management-styles.htm
Communications Management
http://www.yancy.org/research/project_management/communications.html
Communication Channels in Offshore Outsourcing Projects
http://blogs.ittoolbox.com/pm/offshore/archives/communication-channels-in-offshore-outsourcing-projects-7386
Tips and Techniques for Successful Software Development Outsourcing
http://www.qualitylogic.com/newsletter/q2_03/sq_steps.html
The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities (Book 2005)
http://www.amazon.com/gp/product/0471718890/103-3840268-8208607?v=glance&n=283155
 

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