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Contractual Framework(118)
合约框架
Contractual Framework: BPO Agreement
http://www.outsourcing.com/legal_corner/pdf/BPO_agreement.pdf
A Suitable Law Is Not Ready as Yet
http://www.financialexpress.com/fe_full_story.php?content_id=94992
Towards Outsourcing Success
http://www.bull.com/download/whitepapers/TowardsOutsourcingSuccess.pdf
Building Successful Outsourcing Engagements
http://www.kanbay.com/executive_connections11.asp
Contractual Arrangements With the Outsourcing Service Provider
http://www.bsi.de/english/gshb/manual/s/s02253.html
Managing IT Outsourcing Risk: Lessons Learned
http://www.cirano.qc.ca/pdf/publication/2001s-39.pdf
Managing Risk: Covering Disputes in the Contract
http://www.sourcingmag.com/content/c051114a.asp
The Outsourcing Contract
http://www.theoutsourcerzone.com/law.htm
Offshore Outsourcing Contract Overview
http://sap.ittoolbox.com/blogs/featuredentry.asp?i=4901
The Outsourcing Contract and Agreement
http://www.outsourcing-toolkit.com/contract.htm
Put It All In The Contract
How To Avoid 10 Potential Issues In Your Outsourcing Relationship
http://www.darwinmag.com/read/020104/contract.html
How To Negotiate An International Outsourcing Contract
http://www.computerworld.com/managementtopics/outsourcing/story/0,10801,84274,00.html
Components Of An Outsourcing Contract
http://www.networkworld.com/newsletters/asp/2006/0306out1.html?fsrc=rss-outsourcing
http://www.networkworld.com/newsletters/asp/2006/0313out1.html?fsrc=rss-outsourcing
Drafting The Best Possible Outsourcing Contract
http://www.americancityandcounty.com/mag/government_drafting_best_possible/index.html
Contract Management In An Outsourcing Deal
http://www.forrester.com/Research/Document/Excerpt/0,7211,39072,00.html
CallCenter Outsourcing Contract Design and Choice
http://faculty.fuqua.duke.edu/~fdv1/bio/OUT31_10_04.pdf
Outsourcing Contract Resource
http://www.offshorexperts.com/index.cfm/fa/map.outsourcing_contract
Service & Outsourcing Agreements
Five Rules For A Great BPO Agreement
http://www.darwinmag.com/read/110103/outsource.html
Does Your Outsourcing Agreement Measure Up ?
http://www.computing.co.uk/computing/features/2072394/does-outsourcing-agreement-measure?vnu_lt=ctg_art_related_articles
http://www.techagreements.com/T-Service-and-Outsourcing-Agreements.asp
Demystifying Global. Multi-Tower BPO Transactions : Six Key Issues
http://www.morganlewis.com/pubs/BarbaraMelby_DemystifyingGlobalMulti-TowerBPOTransactions_article_Jan06.pdf
Master Services Agreement (MSA)
http://www.icfconsulting.com/Services/Strategic_Communications/recycle_msa.asp
Ordering Services Under A Master Services Agreement (MSA) For Professional Services
http://contracts.lausd.net/Docs/MSA%20Ordering%20Procedures%20for%20Prof%20Services.pdf
Outline For A Master Service Agreement
http://www.naesb.org/pdf/rgq_suis061504w1.doc
The HRO Contract Structure
http://www.hrotoday.com/Magazine.asp?artID=507
eAcceptance - Master Service Agreements
http://www.cisco.com/en/US/products/products_eacceptance_master_services_agreements.html
MSA & SLA Outline
http://www.gisb.org/protected/rat_rgq111904a2.doc
Master Services Agreement: Purchase and Download
http://contracts.consusgroup.com/categories/kicat_224_1_google.asp?ref=_google.asp&aw=2284
Statements of Work, What You Need To Know
http://www.forrester.com/Research/Document/Excerpt/0,7211,34085,00.html
How Standard Statements of Work Can Reduce Outsourcing Risks
http://www.networkworld.com/newsletters/asp/2005/0808out1.html
Revisiting Key Provisions In Software and Outsourcing Agreements
http://library.findlaw.com/2003/Jun/30/132843.html
Writing Statements of Work: The Heart Of Any Contract
http://www.esi-au.com/05pages/courses/electives/statement.php
Writing Statements of Work For Commercial Services
http://www.blm.gov/nstc/resourcenotes/respdf/RN60.pdf
NASA Guide For Writing Statements of Work
http://www.acqnet.gov/Library/OFPP/BestPractices/pbsc/library/NASAguidance-ws.html
Guidelines For Writing Statements of Work and Specifications
http://www.fin.ucar.edu/contracts/contracts/guideline/sow.htm
Performance-Based Statements of Work
http://www.census.gov/procur/www/fssp/att02.html
Terminology, Language Style and Word Usage For Statements of Work
http://sparc.airtime.co.uk/users/wysywig/term.htm
Service Level Agreement (SLA)
http://www.offshorexperts.com/index.cfm/fa/home.outsourcing_definition/term/service_level_agreement
http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1073791037
The Importance Of Service Level Agreements in Outsourcing Contracts
http://www.phptr.com/articles/article.asp?p=414287&rl=1
Outsourcing Service Level Agreement
http://www.outsourcing-toolkit.com/sla.htm
The Outsourcing Toolkit
http://www.outsourcing-toolkit.com/
Creating Service Level Agreements Summary
http://www.clarity-consulting.com/creating_service_level_agreements_summary.htm
Service Level Agreements: A Framework For The Quality Management and Improvement of Central Support Services
http://www.adm.monash.edu.au/cheq/related-links/docs/atem-sla.pdf
Developing and Implementing Service Level Agreements (Course)
Seven Steps To Perfecting An SLA Framework
http://www.iir.com.au/training/traindetail.html?conf_code=G1819&detail=G1819.html&cat_code=986
Metrics For IT Outsourcing Service Level Agreements
http://www.clarity-consulting.com/metrics_article.htm
A Guide For Establishing Service Level Specifications For Outsourcing Relationships
http://www.outsourcing-requests.com/center/jsp/requests/document/index.jsp?documentId=1005
Negotiating Effective Service Level Agreements (SLAs)
http://www.outsourcing-sla.com/negotiating.html
Ten Key Questions For Developing Effective Service Level Agreement
http://www.outsourcing-legal.com/ten.html
Guidelines for IT Outsourcing and Service Level Management
http://en.infosoc.gr/content/downloads/OutSourcing.pdf
How Good Is Your Service Level Agreement ?
http://www.russoft.org/docs/?doc=91
What’s The Difference Between An Outsourcing Agreement and a Service-Level Agreement ?
http://expertanswercenter.techtarget.com/eac/knowledgebaseAnswer/0,295199,sid63_gci1173345,00.html
Outsourcing Agreements and Service Level Management
http://expertanswercenter.techtarget.com/eac/blog/0,295203,sid63_tax302852,00.html
Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle
http://www.infoedge.com/product_type.asp?product=JA-7738
Service Level Agreement Management Software
http://www.digitalfuel.com/BSM-company/press/2005-Jan-$20%20million.aspx
Tools For Drawing Up A Service Level Agreement
http://www.workinfo.com/workshops/service.htm
What To Look For In A Service Level Agreement
http://www.computerworld.com/managementtopics/outsourcing/itservices/story/0,10801,109558,00.html?from=story_kc
The Call Center SLA
http://www.call-center-management.com/service-level.htm
Negotiating Service Level Agreements With ASPs
http://techrepublic.com.com/5100-10878-1061324.html
Taking the Con Out of Outsourcing Contracts
http://www.rfgonline.com/subsforum/archive/daily/020998/021198nt.html
Get Better Service
http://www.outsourcing.com/content/01b/other/cast/getbetterservice.pdf
Outsourcing Pricing Resources
http://www.offshorexperts.com/index.cfm/fa/map.outsourcing_pricing
Help Desk Outsourcing Pricing Practices
http://www.forrester.com/Research/Document/Excerpt/0,7211,34020,00.html
Oracle Simplifies Outsourcing Costs With User-Based Pricing
http://www.oracle.com/corporate/press/2778898.html
Research Reports:Outsourcing Pricing
http://www.sourcinginterests.org/research_reports.htm
Outsourcing Factory: Pricing
http://www.outsourcing-factory.com/home.jsp?context=services&subcontext=pricing
Elusive Application Outsourcing Pricing
http://www.computerweekly.com/Articles/2004/07/06/203633/Elusiveapplicationoutsourcingpricing.htm
Fighting off Outsourcing: Strategies for Pricing IT Services
http://www.rfgonline.com/subsforum/archive/daily/112999/112999nt.html
Pricing and Contracting
http://www.outsourcingprofessional.org/firmbuilder/articles/5/32/
The Global Pricing Guide To Offshore Outsourcing
http://forbes.knowledgestorm.com/forbes/search/viewabstract/70948/index.jsp
Adaptive Pricing Comes Into Focus
http://www.optimizemag.com/issue/020/financial.htm
Value Pricing For IT Outsourcing
http://www.optimizemag.com/issue/020/financial.htm
Biber Outsourcing Pricing Models
http://www.biber.us/pdf/BiberSalesSheet-OutsourcingPricing.pdf
Outsourcing Law: Pricing
http://www.outsourcing-law.com/pricing.htm
Common Pricing Models and Best-Use Cases For IT Services and Outsourcing Contracts
http://www.gartner.com/DisplayDocument?doc_cd=130926
Software Outsourcing Methodology: Relationship & Pricing Models
http://www.softerra.com/partnership_pricing-models.htm
Three Rules For Transitioning Outsourcing Providers: Professionalism, Pricing and Personnel
http://www.computerworld.com/managementtopics/outsourcing/story/0,10801,108328,00.html
Pricing & Availability
http://www.svetlozar.com/services/outsourcing/pricing.html
Pricing
http://www.sourcingmag.com/tools_templates/pricing.html
Transaction-Based Pricing Model for Outsourcing (TMO)
http://www.igate.com/IT/transaction_Based.htm
A Global Pricing War in the IT Industry
http://www.enterblog.com/200303242001.html
Performance-Based Pricing In Outsourcing
http://www.enterblog.com/200303242001.html
Pricing the Outsourcing Deal: Financial Drivers for Outsourcing Contracts
http://www.pli.edu/product/websegment_detail.asp?ptid=509&stid=25&id=EN00000000029065
A Practical Approach To Outsourcing Pricing
http://www.sourcingmag.com/content/c050727a.asp
Solvay Uses Per-User Pricing To Provide Predictability
http://www-1.ibm.com/services/us/index.wss/casestudy/imc/a1002601?cntxt=a1000060
Negotiating Key Terms of The Outsourcing Deal
http://www.outsourcing.com/legal_corner/pdf/Negotiating.pdf
Gartner Consulting Expands Its IT Outsourcing Contract Benchmarking Capability
http://www.gartner.com/press_releases/asset_139959_11.html
Use the Psychology of Pricing To Keep Customers Returning
http://hbswk.hbs.edu/item.jhtml?id=3107&t=outsourcing&noseek=one
Business Process Outsourcing : Cost, Productivity, and Competition
http://executiveeducation.wharton.upenn.edu/course.cfm?program=bpo
Pricing In Outsourcing
http://www.outsourcing-law.com/Computing_On_Demand/pricing_in_outsourcing.htm
Outsourcing Contract Pricing
http://web.freepint.com/forum/bar/read.php?i=31856
Outsourcing Pricing: New Approaches
http://www.sourcinginterests.org/MembersOnly/Research%20Reports/OPA%20Report.pdf
Offshore Dedicated Development Facility (ODF) Pricing
http://www.webresourceindia.com/odf_pricing.asp
Outsourcing Must Rework on Pricing
http://sify.com/finance/fullstory.php?id=13430726
“Pay-As-You-Use” Pricing for Enterprise Application Outsourcing Won’t Save You Much
http://www.amrresearch.com/Content/View.asp?pmillid=15985
U.S. looks at Outsourcing Security Procedures
http://www.blogsource.org/security/index.html
Outsourcing Performance Management
http://www.wpsmag.com/content/templates/wps_article.asp?articleid=220&zoneid=13/*login
Reviewing The Security Aspect Of Outsourcing
http://www.networkworld.com/newsletters/asp/2005/0905out1.html
Towards An Effective Outsourcing Contract
http://www.blogsource.org/2005/10/towards_an_effe.html
Legal Issues in Offshoring
http://www.blogsource.org/2005/10/towards_an_effe.html
Outsourcing Without Tears
http://www.it-director.com/article.php?articleid=1036
http://www.it-director.com/article.php?articleid=1037
China Comes To Nixon (Texas): Contract Issues In Outsourcing's Next Wave
http://www.metrocorpcounsel.com/current.php?artType=view&artMonth=December&artYear=2005&EntryNo=3941
How To Build An Outsourcing Niche
http://www.aicpa.org/pubs/jofa/nov2001/berson.htm
Software Outsourcing: Legal Issues
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http://spaces.msn.com/software-outsourcing/blog/cns!279E88EACFF2FFFB!145.entry