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Outsourcing Performance Management(103)
性能管理
Outsourcing Performance Management
http://www.businessweek.com/adsections/2004/pdf/0420_outsourcing.pdf
http://www.wpsmag.com/content/templates/wps_article.asp?articleid=220&zoneid=13/*login
Performance Management: Outsourcing and Behavioral Dynamics
http://www.inderscience.com/search/index.php?action=record&rec_id=6721&prevQuery=&ps=10&m=or
Latest Techniques In Outsourcing Performance Management
http://www.gao.gov/a76panel/powerpoint/jones/jones.ppt
Outsourcing Performance Management In Service Level Management
http://www.oblicore.com/news_events/press_releases/01-01-12.php
Outsourcing Management
http://www.csb.gov.hk/hkgcsb/eon/153/kit153-08.html
http://www.qpmg.com/outsrc.htm
Eliminating The “Feedback Gap” Improves Offshoring Results
http://www.sandhill.com/opinion/daily_blog.php?id=27&post=124
Outsourcing Management: How better Outsourcing Management helps in Successful Outsourcing
http://www.indiawebdevelopers.com/managing_outsourcing.asp
Governance: An Essential Component for Successful Outsourcing
http://www.pharmamanufacturing.com/articles/2005/313.html
Using Tools To Manage Sourcing Engagements
http://www.goinstitute.org/articles/toolstomanagesourcing.html
Elements of Offshore Project Management
http://ebstrategy.com/outsourcing/projects/elements.htm
Performance Management In Outsourcing
http://www.wragge.com/files/PMInOutsourcng_Apr2003_.pdf
Performance Optimization
http://www.gartner.com/it/products/consulting/performance_optimization.jsp
Product Review: Outsourcing Management Made Easier With Enlighta
http://www.sourcingmag.com/content/c060306a.asp
Managing Offshore Outsourcing
http://www.networkworld.com/careers/2003/1208man.html
The Art Of Successful Outsourcing
http://www.mcmorrowreport.com/articles/artoutsourcing.asp
Managing A Critical Outsourcing Partnership
http://www.vantagepartners.com/images/dyn/news_OSQ106.pdf
Keane Automates Best Practices and Provides Transparent, Real-Time Performance Management for Complex Outsourcing Engagements
http://www.enlighta.com/Jan2006_pressrelease1.html
Offshore Outsourcing With Perfect Management
http://www.tatvasoft.com/outsourcing/2006/03/offshore-outsourcing-with-perfect_17.html
IT Outsourcing: The Importance of Retaining A Strong Management Capability
http://www.pwcglobal.as/extweb/execpers.nsf/docid/4c4ba40008f28fb38525708800594d7f
Outsourcing – Establishing A Winning Approach
http://www.qpmg.com/outsrce2.htm
Transformational Outsourcing: How To Use “Radical” Methods To Achieve Rapid, Sustainable Gains
http://www.bpmmag.net/magazine/article.html?articleID=13972
A Future For Outsourcing: ‘Governance’ Enables Goals and Performance Standards
http://www2.cio.com/analyst/report4016.html
Performance Monitoring
http://www.sourcingmag.com/dictionary/Performance_monitoring-132.htm
Ongoing Monitoring
http://www.occ.treas.gov/efiles/disk2/booklets/outsourcing/07.html
Successful Business Process Outsourcing
http://sloanreview.mit.edu/smr/issue/2006/winter/01/
Outsourcing/Supplier Annotated Checklist
http://nism.paisley.ac.uk/jtap562/refdocs/outs_cl.pdf
Outsourced, But Not Out Of Mind
http://www.mercermc.com/defaultFLASH.asp?section=Perspectives&path=journal/MMJ18/Eng_Ch2.asp&tier=
Understanding Law: Beware The Dangers Of Outsourcing
http://www.optimizemag.com/article/showArticle.jhtml?articleId=17700889&pgno=2
Orchestrating Outsourcing Success
http://www.cioupdate.com/reports/article.php/11050_3423231_3
IS Auditing Guideline
http://www.isaca.org/ContentManagement/ContentDisplay.cfm?ContentID=18547
Outsourcer Monitoring & Control
http://www.castsoftware.com/Resource_Center/Documents/CAST_OMC.pdf
Performance Dashboards: Measuring, Monitoring, and Managing Your Business (Book 2005)
http://www.itworldcanada.com/Pages/ContentPage.aspx?name=performance-dashboards&ContentType=bookReview
Outsourcing Practices in Banking and Financial Services Institutions
http://www.bba.org.uk/bba/jsp/polopoly.jsp?d=146&a=566
Offshore Outsourcing Can Result in Increased Profits, Only If It's Done Methodically
http://offshoreitoutsourcing.com/Documents/it_outsourcing_vendors_evaluation.asp
Managing Outsourcing: Controlling an Existing Vendor's Performance
http://www.gopromanagement.com/managingoutsourcing.htm
Third Party Monitoring: Growing Solution In The Distant Outsourcing Era
http://www.crmxchange.com/whitepapers/pdf/voicelog-Third_Party_Monitoring_for_remote.pdf
Outsourcing: Alliances For Growth
http://www.ontario-canada.com/ontcan/en/downloads/w-e/w-e-outsourcing.pdf
Measuring the Performance of International Logistics Outsourcing Partnerships: A Dyadic Perspective Analysis
http://ideas.repec.org/p/ebg/iesewp/d-0608.html
Networked Financial Services: IT Governance In An Outsourced World
http://www-03.ibm.com/industries/financialservices/doc/content/news/newsletter/1135820103.html
Outsourcing Performance Measurement
http://www.ssctech.com/e-news/article.asp?V=7&A=2266
Measuring Outsourcing Performance
http://www.itweb.co.za/sections/columnists/in2outsourcing/kunz010125.asp?A=COL&S=Columnists&T=Columnist&O=A
Driving High-Performance Outsourcing: Best Practices From The Masters
https://www.accenture.com/Global/Research_and_Insights/By_Subject/Business_Process_Outsourcing/
DrivingMasters.htm
Nine Principles of Good Performance Measurement In Outsourcing Relationships
http://www.firmbuilder.com/articles/5/35/560/
Top Trends in Performance Measurement
http://www.ssctech.com/e-news/article.asp?V=4&A=2667
Performance Measurement
http://www.ssctech.com/e-news/article.asp?V=4&A=2667
IT Benchmarking ? Aligning Outsourcing Expectations and Managing Risks
http://www.sqe.com/archive/smasm2000/c_sessions_1.html
Total Life Cycle Management of Business Process Outsourcing Based on Process Performance Analysis
http://m3pe.org/seminar/xu.pdf
Outsourcing Contracts Fail To Satisfy
http://www.techweb.com/wire/story/TWB20030703S0004
Performance Indicators & Metrics
http://www.rms.net/indicators_and_metrics_r_pim.htm
Practice of Performance Measurement: Experience From Indian SMEs
http://www.inderscience.com/search/index.php?mainAction=search&action=record&rec_id=8014
Balanced CRM Performance Measurement Framework
http://technologyservices.cmp.com/search/keyword,Balanced%20Crm%20Performance%20Measurement%20Framework/topSearch.htm
Effective IT Performance Measurement
http://www.iirme.com/itperformance/index.cfm/Link=9
Outsourcing: Finding The Opportunities, Avoiding The Pitfalls, Realizing The Benefits
http://www.pwc.com/ca/eng/about/svcs/ad_ofto.pdf
Successful Outsourcing: Trends & Strategies
http://www.piribo.com/publications/research_development/cha006.html
Strategic Planning and Performance Management, First Edition : Develop and Measure a Winning Strategy (Book 2005)
http://www.amazon.com/gp/product/0750663839/104-3789047-7202339?v=glance&n=283155
India maintains Outsourcing Advantage (Performance Metrics)
http://www.ecommercetimes.com/story/42781.html
Metrics For IT Outsourcing Service Level Agreement
http://www.clarity-consulting.com/metrics_article.htm
Performance Metrics: Optimizing Outcomes
http://www.actmagazine.com/appliedclinicaltrials/article/articleDetail.jsp?id=183068
Performance Planning Measures
http://events.mbaa.org/servicing2005/servicing/images/img/Performance_Metrics%20Panel_MBAServFeb2005.pdf
Smart Advice: Consider Using SLAs To Manage Outsourcing Vendors' Performance
http://www.informationweek.com/story/showArticle.jhtml?articleID=23901083
Unisys Predicts 2006 Outsourcing Trends: Real Business Metrics and Management Techniques Will Replace Politics and Platitudes
http://www.unisys.com/services/outsourcing/news_a_events/all__news/12128604.htm#one
Service Level Agreements
http://guide.darwinmag.com/technology/outsourcing/sla/index.html
Strategic Outsourcing: Delivering On Great Expectations
http://www-1.ibm.com/services/sg/igs/pdf/sg-so-doge.pdf
Joy Of Outsourcing
http://weblog.infoworld.com/dickerson/000345.html
Outsourcing Metrics: Guidelines For Selection
http://www.tacadvisory.com/powertips_sample.asp?NAME=st999749.htm
What Matters For Outsourcing Success
http://www.line56.com/articles/default.asp?articleID=7226&TopicID=9
IT Outsourcing Is About Relationships, Not Technology
http://www.pwc.com/Extweb/ncpressrelease.nsf/docid/6AA315D99DE0FF68802571250047811A
Metrics For IT Outsourcing
http://www.clarity-consulting.com/MetricsforIToutsourcing.pdf
Metrics and Incentives in Outsourcing: Driving Peak Performance
http://www.manyworlds.com/exploreCO.aspx?coid=CO1230310592063
So You’re Thinking About Outsourcing
http://was4.hewitt.com/hewitt/ap/resource/rptspubs/hewittquart/HQ_13/articles/tittle4.html
Outsourcing Management:Measuring Success
http://www.globaloutsourcing.org/content/Business/2005/105092901.asp
Using Performance Metrics To Monitor Security Contractors: Guidelines For Maximizing Benefits and Minimizing Risks of Outsourcing
http://www.straffordpub.com/products/secout/
Keys to Successful BPO Relationships
http://www.cfo.com/article.cfm/3010311?f=related
Outsourcing Performance Management In Service Level Management
http://www.oblicore.com/news_events/press_releases/01-01-12.php
Governance Sets The Stage For Outsourcing Success
http://www.accenture.com.sa/Global/Services/By_Industry/Media_and_Entertainment/R_and_I/
GovernanceSuccess.htm
Keane Transforms Outsourcing Governance Through Productivity Insight
http://biz.yahoo.com/prnews/060125/new017.html?.v=41
Outsourcing Essentials – It’s All About The Process
http://www.outsourcing.com/content.asp?page=01b/other/oe/q204/guide.html&nonav=true
Business Process Outsourcing: Two Models That Work
http://www.it-director.com/article.php?articleid=11096
A Balanced Approach To Offshore Outsourcing
http://www.technologyexecutivesclub.com/Articles/outsourcing/artBalancedApproach.php
Sound Strategy ? Outsourcing In Today’s Economy
http://www.telvista.com/articles/cnnmoney_Outsourcing_LeeAnnMcCoy.pdf
Using Performance Metrics To Achieve Success
http://whitepaper.outsourcingpipeline.com/cmpoutsourcingpline/search/viewabstract/77835/index.jsp
The Case Of The Missing Metrics
http://www.computerworld.com/managementtopics/outsourcing/story/0,10801,89891,00.html
What Are Performance Dashboards
http://www.dmreview.com/article_sub.cfm?articleId=7406
Business Performance Dashboard
http://www.ngsi.com/Company/bpd.html
Information Strategy: The Path to Success in Building an Enterprise Performance Dashboard
http://www.dmreview.com/article_sub.cfm?articleId=7406
Successful Delivery: Going Beyond The Service Level Agreement
http://www.ida.gov.sg/idaweb/doc/download/I3431/IDA_MOF_Outsourcing_Exchange_EY_For_IDA.pdf
Implementing a Performance Dashboard to Manage Service Providers
http://kiosk.gartner.com/sydney05/main/agenda/session.cfm?sessionID=96
Apriso Offers Real-time Performance Dashboard
http://www.sdcexec.com/article_arch.asp?article_id=4624
Dashboard Server – Simplifies Performance Monitoring
http://www.knowledgestorm.com/sol_summary_74856.asp
SmartAdvice: Sarbanes-Oxley Compliance Is Ongoing, So Prepare For Now And In Future
http://www.informationweek.com/management/showArticle.jhtml?articleID=47101830&pgno=3
Strategic Dashboarding: From Metrics To Performance Management
http://www.dmreview.com/editorial/newsletter_article.cfm?nl=dmdirect&articleId=1017131&issue=20111
CXO Systems — Web Services Based Dashboards for Business Visibility
http://www.looselycoupled.com/ads/cxosystems.html
Business Service Dashboards
http://www.managedobjects.com/solutions/dashboards.jsp
Relationship Between Client and Outsourcer
http://www.ie.iwi.unibe.ch/aktuell/resource/Vortrag_Leser.pdf
SLAs and Outsourcing: How to Make Service Delivery Work
http://www.callcentermagazine.com/shared/printableArticle.jhtml?articleID=177101023
Scorecard
http://www.artifactnetwork.com/products/scorecard.html
IT 服务管理 (…服务水平管理、外包管理…)
http://www.chinacissp.com/directory/ITService.htm
管好软件项目外包服务商的关键
http://51cmm.csai.cn/OutSourcing/No027.htm
外包管理:插手还是放手
http://www.atkearney.cn/index.php?option=com_content&task=view&id=167&Itemid=35
外包软件项目管理经验总结
http://51cmm.csai.cn/OutSourcing/No030.htm
ALESH 软件外包管理解决方案
http://www.mypm.net/software/show_message_content.asp?ID=2386
 

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最近更新日 2005.06.28
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