2011年2月5日
 
用户名:
密码:
 
新闻快递 | 原创文档 | 咨询培训 | 专家顾问 | 个人专栏 | CSDP | 产业报告 | 上海SPIN | 读编往来
English
首页 | 企业信息化 | 技术新热点 | 成才乐园New! | 软件工程 | 信息安全 | IT教育 | 软件出口 | 网站论坛
成才乐园

软件工程领域:
软件架构
需求工程
项目管理
软件测试
软件外包
IT服务管理
嵌入式应用与系统
 
ITSM Service Desk(112)
服务台
Service Desk
http://www.mercury.com/uk/solutions/governance/itil/service-support/service-desk/
http://www.bsg.co.uk/managedservices/service_desk.aspx
http://www.ticketxpert.net/?tabid=184
ITIL Service Desk/Help Desk
http://www.itil.org.uk/sm.htm
IT Help Desk to ITIL Service Desk
http://www.infra.co.uk/helpdesksoftware.asp
The ITIL Service Desk (Formerly The ITIL Help Desk)
http://www.itil-itsm-world.com/itil-4.htm
http://www.itilcommunity.com/modules.php?name=Forums&file=viewforum&f=8
Incident Management: The Role Of The ITIL Service Desk
http://www.infra-corp.com/ITIL/ITIL-incident-management.asp
Service Desk Publications
http://itil.tso.co.uk/service_desk.html
Expert Desk ITIL – Service Desk
http://www.itilsurvival.com/expertdeskITIL.html
Help Desk and IT Service Management Solutions
http://www.axiossystems.com/six/en/home.php
BMC Service Desk Express Suite
http://www.bmc.com/products/proddocview/0,2832,19052_19429_24031552_123799,00.html
HP OpenView Service Desk
http://www.hp.com.cn/services/education/tech/course/train4/H7084S.asp
ITIL Service Management, Help Desk and Support Software
http://www.livetime.com/webservicedesk/app
infraEnterprise Service Desk Management Tool
http://www.softguide.de/prog_t/pt_1104.htm
ITIL Service Desk and Incident Management — A 3-Day Course
http://training.gbdirect.co.uk/courses/itil/itil_service_desk_and_incident_management.html
ITIL Service Desk/Incident Management Practitioner Course and Certification
http://www.newhorizonsmn.com/CourseDetail.aspx?CrsNum=BEITILSrvcDskPr
ITIL Service Desk & Incident Management – Practitioner
http://www.proactiveservices.com.au/uploads/SDIM.pdf
The ITIL Help Desk
http://www.w3j.com/7/s1.timeline.wrap.html
ITIL Processes: Service Desk Management
http://www.itilfoundations.com/cat_processes/sdeskmanagement/
Axios Systems Provides ITIL-Based Service Desk Management For Larger Enterprises
http://www.forrester.com/Research/Document/Excerpt/0,7211,38636,00.html
ITIL Service Desk, Incident Management and Problem Management (Course)
http://www1.pulsen.se/education/servlet/DocumentDisplay?documentId=1583&treeId=363&branchId=635
Trends 2005: IT Service Desk
http://whitepapers.techrepublic.com.com/abstract.aspx?docid=115075&promo=300111
ITIL Service Desk, Incident & Problem Management: Creating A World Class Service Desk For Your Organization
http://www.cpegroup.biz/images/learnlink/CPE_ServiceDeskIncidentProblemManagement.pdf
Building A Winning Service Desk
http://whitepapers.zdnet.com/abstract.aspx?docid=166869&promo=200111
Service Desk Platforms
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=944
The Service Desk
http://www.hthts.com/NWCCP%20Articles%20and%20speaker%20slides/Mary%20Kay%20Wegner%20ITIL%20handout%20Jan%202005.doc
ITIL: The Service Desk and Incident Management
http://content1.skillsoft.com/content/cm/CUST0181000000/summary.htm
Guidelines For Creating A Service Desk Based On ITIL Initiative
http://www.enterpriseleadership.org/read/ferrarini3
ITIL & Your Service Desk: Are They Married, Divorced, Or Yet To Meet ?
http://www.proactiveservices.com.au/uploads/Article_ITIL_Service_Desk.pdf
Service Desk Initiative
http://connect.educause.edu/taxonomy/term/1486
Training For Help Desk Professionals
http://www.hdi-europe.com/certification/training2006/courses.asp?id=26
The Help Desk Analyst (HAD)
http://www.hdi-europe.com/certification/training2006/courses.asp?id=2&community=&strtype=public&course=cert
http://www.hdi-europe.com/certification/training2006/courses.asp?id=3&community=&strtype=public&course=cert
The Help Desk Senior Analyst Fast Track
http://www.hdi-europe.com/certification/training2006/courses.asp?id=7&community=&strtype=public&course=cert
The Help Desk Manager (HDM)
http://www.hdi-europe.com/certification/training2006/courses.asp?id=8&community=&strtype=public&course=cert
http://www.hdi-europe.com/certification/training2006/courses.asp?id=9&community=&strtype=public&course=cert
The Help Desk Manager Fast Track
http://www.hdi-europe.com/certification/training2006/courses.asp?id=10&community=&strtype=public&course=cert
Finisar Corporation Uses UniCenter ServicePlus Service Desk To Implement ITIL Best Practices and Address SOC Compliance Requirements
http://www.computerworld.ch/fileserver/computerworld/files/259.pdf
ITIL and Best Practices for Service Desk (Help Desk) and Infrastructure Resource Management
http://www.pytheas.com/pam/en/itil-service-desk.asp
Best Practices In IT Help Desk and Service Desk Management
http://www.iqpc.com/cgi-bin/templates/document.html?topic=233&event=7600&document=56779&slauID=2&
Help Desk Management
http://www.bitpipe.com/tlist/Help-Desk-Management.html
IT Transformation
http://www.newcastle.edu.au/service/computing/itorganisation/ITSubgroup-ITClientServices-1Dec05.ppt
The Most Easy-To-Use, Comprehensive 100% Web-Based Service Desk: Powerful, Flexible and Affordable
http://www.unipress.com/footprints/hostingbro.pdf
The Most Easy-To-Use, Comprehensive Web-Based Service Desk
http://www.unipress.com/footprints/hostingsum.pdf
The Most Easy-To-Use, Comprehensive 100% Web-Based Service Desk: Technical Overview
http://www.unipress.com/footprints/hostingtechbro.pdf
Web-Based Service Desk Management
http://www.livetime.com/docs/ServiceManager_40.pdf
Leveraging the ITIL Service Support Framework — Increase Efficiency in IT Operations and Support
http://www.sei-it.com/newsletter/sei_insider/current/2004_q1/hot_topic_02.html
IT Service Desk Tools
http://www.remedy.com/solutions/documents/misc/Remedy_METAspectrum_ar_en.pdf
The Help Desk & IT Support Show
http://www.helpdeskshow.com/seminars-human-resource-management.php
ITIL Organization Structure
http://www.itilpeople.com/articles/ITIL%20Organisation%20Structure.htm
FITS—Framework For ICT Technical Support:Service Desk
http://www.becta.org.uk/tsas/index.cfm?refsect=ntss&bcsect=default§=incident&id=dw1072_4
The Challenge of IT Service Delivery
http://www.westbury-it.com/IT_Service_Delivery-web.pdf
KNOVA Knowledge Desk? Empowering Service Desks with Robust KM
http://www.knova.com/products/desk.html
http://www.knova.com/docs/datasheets/Knova-KnowledgeDesk-Datasheet.pdf
BMC Service Desk Express 9.0: Magic Service Desk Technology
http://www.bmc.com/products/attachments/BMC_WhatsNew_ServDeskExp.pdf
BMC?Service Desk Express 9.0 New Features
http://www.ibertek.com/magic_features.html
Best Practices For Training The Service Desk On New Technologies
http://www.forrester.com/Research/Document/Excerpt/0,7211,37700,00.html
Service Desk Software: FREE Help Desk
http://www.freedownloadmanager.org/downloads/service_desk_software/
Tivoli Service Desk V6.0 - IT Infrastructure Planning Guide
http://www.redbooks.ibm.com/abstracts/sg245312.html
High Volume Replicator For Unicenter ServicePlus Service Desk
http://www.highvolumereplicator.com/main/pdf/hvrforusd.pdf
Help Desk & Incident Management
http://www.axiossystems.com/six/shared/downloads/pdf/Help_Desk.pdf
Help Desk On Demand
http://www.crmdesk.com/
RMS Service Management – RMS Service Desk
http://www.rms.co.uk/servicemng_1.htm
HelpSpot is User Centered Help Desk Software
http://www.userscape.com/products/helpspot/
Magic Quadrant For The IT Service Desk, 2003
http://www.scfulfil.com/software/GartnerITServiceDeskMagicQuadrant2003.pdf
HP OpenView Service Desk 4.0: Product Brief
http://cs.euconcepts.net/PDFs/pdf_34.pdf
HP OpenView Service Desk Process Insight Software 1.1
http://www.managementsoftware.hp.com/products/sdbpi/ds/sdbpi_ds.pdf
HEAT Service and Support:Business Process Automation Module (BPAM)
http://www.frontrange.com/ProductsSolutions/Detail.aspx?id=40
UniPress Software Announces Next-Generation FootPrints Service Desk to Manage Business-Critical Help Desk and Customer Support Operations
http://www.unipress.com/pr/081605pr.html
Service Desk Outsourcing
http://buyersguide.eweek.com/product/SearchResults.asp_Q_sitename_E_eweek_outsourcing_
A_cboCategory_E_784
http://www.webbuyersguide.com/Service_Desk_Outsourcing
http://www.econocom.com/emc.asp?pageId=403
Service Desk Outsourcing: Onshore, Offshore, Nearshore
http://searchcio.techtarget.com/originalContent/0,289142,sid19_gci1004499,00.html
Help Desk Outsourcing
http://www.ghdsi.com/
Help Desk Outsourcing and IT Outsourcing
http://www.help-desk-world.com/outsourcing.htm
Outsourcing Help Desk Pays Benefits In Asset Management
http://techrepublic.com.com/5100-10878_11-5692320.html
Outsourcing and Insourcing the IT Service Desk
http://kiosk.gartner.com/orlando05/main/agenda/session.cfm?sessionID=502
Service Desk Evaluation Guide for the Mid-sized Business: How to Choose the Right Service Desk Solution and Improve Your ROI
http://productfinder.gcn.com/gcn/ActivityServlet?ksAction=optInReq&solId=74855&referer=DOCUMENT_ABSTRACT_PAGE&trkpg=abstract_related_solname
http://productfinder.gcn.com/gcn/search/viewabstract/74855/index.jsp
TechExcel HelpDesk - Optimize Your Internal HelpDesk and IT Service Support
http://knowledgestorm.fastcompany.com/fastco/search/sponsor/results/TECHEXCELHELPDESK/27/25251/1/
index.jsp&trkpg=splogo
Professional Services: Service Desk
http://www.inteqnet.com/servicedesk.html
Service Desk 5.0 In The HP OpenView Ecosystem
http://devresource.hp.com/drc/resources/SD5/OVSD5.pdf
R+V Versicherung Creates Integrated Service Desk Solution Around Remedy
http://www.bmc.com/corporate/spotlight/docs/RMDY_Success_RV_ARSystem_Oct03.pdf
BSG Service Desk Portfolio
http://www.bsg.co.uk/services/service_desk.aspx
Service Interface
http://www.dimensiondata.com/Services/ManagedServices/ServiceInterface.htm
Maximize The ROI On Service Desk: Service Desk Intelligence
http://www.westburyusa.com/wm.cgi?lng=EN&main=12&id=57
Quality compliant Service Desk
http://www.softguide.de/prog_c/pc_1426.htm
Service Desk Intelligence Solution: Success Story
http://www.westbury-it.com/SS_antares_flyer_NL_screen.pdf
Keeping Your Service Desk Staff
http://www.itilpeople.com/articles/Keeping%20your%20service%20desk%20staff.htm
Service Desk Mission Statement
http://www.calpoly.edu/~servdesk/computing_support/about_us/goals_mission.html
Service Desk Structuring: Levels Of Support
http://www.calpoly.edu/~servdesk/computing_support/about_us/goals_mission.html#Structuring
The 6P’s of Service Desk
http://www.calpoly.edu/~servdesk/computing_support/about_us/goals_mission.html#6Ps
Best Practices in IT Help Desk and Service Desk Management
http://www.iqpc.com/cgi-bin/templates/document.html?topic=233&event=7600&document=56778&slauID=1&
Service Desk Advanced Manager (Course)
http://www.xpertise.co.uk/courses/course.aspx?pageID=6669
ISEB Practitioner Certificate In Service Desk and Incident Management
http://www.bcs.org/server.php?show=nav.7223
INFORMATICS EDUCATION. Preparing Staff to Work. at a Single Service Desk
http://www.haworthpress.com/store/ArticleAbstract.asp?sid=KS5RDCXULWKB8KAL6RJUXJBJ9C4375TE&ID=10089
Help Desk Manager Career Education and Business Administration Degrees
http://salary.com/learning/layouthtmls/leal_searchjob_IT10000243.html
Unicenter Service Desk Dashboard r11
http://www3.ca.com/Files/DataSheets/unicenter_service_desk_dasboard_ds.pdf
Unicenter Service Desk Knowledge Tools r11
http://www3.ca.com/Files/DataSheets/unicenter_service_desk_knowledge_tools_ds.pdf
Optimize IT Service Levels To Support Business Objectives
http://www.remedy.com/solutions/magic/documents/Magic_IT_Service_Support.pdf
Transforming The Help Desk
http://www.certmag.com/articles/templates/cmag_techniques.asp?articleid=817&zoneid=88
Helpdesk帮助台的概念、功能和市场分析
http://www.cnetnews.com.cn/news/ent/story/0,3800049020,39441537,00.htm
ITIL導入由建制-IQ-ServiceDesk開始
http://www.iq-t.com/SYSPRO/iqservicedesk_01.asp
创建 IT 服务台的五个关键
http://industry.ccidnet.com/art/14/20040914/155224_1.html
翰纬IT服务台白皮书
http://searchcio.techtarget.com.cn/wpsummary/55/2066055.shtml
100%基于Web的多功能及语言的服务台
http://www.unipress.com.cn/footprints.htm
http://www.unipress.com.cn/fpbro_chin.pdf
突发事件管理与服务台
http://training.ceocio.com.cn/0503/0503_43.asp
http://school.icxo.com/htmlnews/2006/04/30/846184.htm
应用分析:如何为服务台配备合适的人员?
http://industry.ccidnet.com/art/884/20060330/492457_1.html
专家教你如何构建和运作IT服务台
http://www.simaone.org/news/show.aspx?id=589&cid=18
CA神州泰岳携手推动服务台市场
http://news.chinabyte.com/372/1727372.shtml
 

 友情链接: ACM || CiteSeer || CMU SEI || Construx || Cutter || IEEE-CS || itmWEB
上海市信息委 || 上海市经委 || 上海市软件行业协会 || 上海构件库
TechTarget || 珞珈远望 || 浦华瑞信 || 北京SPIN || CCW聚焦华东 || 软件出口网 更多 
最近更新日 2005.06.28
建议使用IE5.0以上版本(800*600以上) 小字体 浏览
© 2000-2005 软件出口和信息技术传播中心 制作维护: ASTI Shanghai 沪ICP备05025271号
保留所有权益