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Incident Management(120)
事件管理
Incident Management
http://www.softwaresecuritysolutions.com/PDF/Incident%20Mgmt.pdf
http://www.criadvantage.com/Home/SolutionsProducts/ITGovernance/ITILITSM/IncidentManagement/tabid/78/
Default.aspx
http://www.cabinetoffice.gov.uk/csia/ia_governance/incident.asp
http://www.itlibrary.org/index.php?page=Incident_Management
http://www.enterpriseleadership.org/research/itil/itil-ebooks/itil-ebook-serv/metrics-incident/
ITIL Basics – Incident Management
http://whitepapers.techrepublic.com.com/webcast.aspx?&kw=incident+management&docid=169535
ITIL Incident Management
http://www.infra-corp.com/ITIL/ITIL-incident-management.asp
http://www.chorussystems.com/resources/ITIL-Incident-Management.html
Incident & Problem Management
http://www.itil-itsm-world.com/itil-2.htm
Incident Management Successful Practices: A Cross-Cutting Study
http://www.its.dot.gov/jpodocs/repts_te/8v001!.pdf
2001 Incident Management Handbook
http://www.uscg.mil/hq/gm/mor/page2index.htm
Incident Management: A Generic Guide
http://www.fsa.gov.uk/pages/Information/pdf/incident.pdf
Incident Management Checklist
http://www.continuitycentral.com/feature0155.htm
http://www.availability.sungard.com/NR/rdonlyres/D5BA41DF-119F-4E4A-A4EE-4E223FAA1891/0/Checklist.pdf
Incident Management With Law Enforcement
http://www.securityfocus.com/infocus/1523
Defining Incident Management Processes for CSIRTs:
A Work in Progress
http://www.sei.cmu.edu/publications/documents/04.reports/04tr015.html
Products & Solutions: Incident Management
http://www.frontrange.com/ProductsSolutions/Detail.aspx?id=43
Incident & Problem Management Solutions
http://www.infra.com.au/Solutions/IncidentProblemMgnt.asp
Incident Management: Recognize, React, Respond
http://www.contingenz.com/
Incident management: Faster Incident Response and Resolution
http://www.peregrine.com/products/servicecenter/incident-management.aspx
An Overview Of Incident Management Systems
http://bcsia.ksg.harvard.edu/BCSIA_content/documents/An_Overview_of_Incident_Management_Systems.pdf
Incident management : Providing resources to respond to emergency situations
http://www-1.ibm.com/services/us/index.wss/offering/bcrs/a1002410
Critical Incident Management
http://www.infosecuritynetbase.com/ejournals/books/book_summary/summary.asp?id=1142
Critical Incident Management Plan
http://www.uiowa.edu/~pubsfty/cimp.pdf
http://www.du.edu/risk/CriticalIncident.html
Incident Management 101: Preparation & Initial Response
http://www.sans.org/rr/whitepapers/incident/1516.php
IT Process and Problem/Incident Management
http://whitepapers.zdnet.com/abstract.aspx?docid=163786&promo=200111
Cybernetic Incident Management (CIM III)
http://db.cwi.nl/projecten/project.php4?prjnr=168
Cybernetic Incident Management: Reputation Mechanisms
http://db.cwi.nl/projecten/project.php4?prjnr=194
EMS Incident Management System, The: Operations for Mass Casualty and High Impact Incidents (Book 1998)
http://www.amazon.com/gp/product/0893039721/103-8490343-5444658?v=glance&n=283155
Emergency Incident Risk Management : A Safety & Health Perspective (Industrial Health & Safety) (Book 1996)
http://www.amazon.com/gp/product/047128663X/103-8490343-5444658?v=glance&n=283155
InfraStruXure Manager Incident Management Module
http://www.apc.com/resource/include/techspec_index.cfm?base_sku=AP9435
ISTS Service Management Framework: Incident Management
http://www.unisa.edu.au/ists/devolvedITsupport/ServiceManagement/incidentmgmt.asp
Incident Management Standard
http://www.utsa.edu/infotech/Standards/incident_mgmt_standard.htm
Staffing Your Computer Security Incident Response Team – What Basic Skills Are Needed?
http://www.cert.org/csirts/csirt-staffing.html
Incident Management--Developing a Plan
http://www.cola.org/product.html?ProductID=74
Automated Support For Adaptive Incident Management
http://www.few.vu.nl/~wai/Papers/ISCRAM04CIM.pdf
Incident Management Resources
http://www.iacptechnology.org/IncMgmt/IncidMgmtResource.htm
Guide To IEEE 1512 Family of Standards
http://www.iacptechnology.org/IncMgmt/1512Standardsguide.pdf
National Incident Management System: Principles and Practice (Book 2005)
http://www.jbpub.com/catalog/0763730793/
ITIL Service Desk and Incident Management — A 3-Day Course
http://training.gbdirect.co.uk/courses/itil/itil_service_desk_and_incident_management.html
IBM Security Incident Management Solution
http://www-1.ibm.com/services/us/index.wss/summary/imc/a1001686
Unisys Security Incident Management
http://www.unisys.com/services/outsourcing/it__outsourcing/security/security__incident__management.htm
Incident Resolution Management
http://www.netforensics.com/irmanagement.asp
http://www.cisco.com/en/US/products/sw/cscowork/ps5209/products_white_paper0900aecd802c1c6b.shtml
Incident Management Challenges and Solutions
http://www.ktc.uky.edu/Stakeholder/Stakeholder%20Presentation.pdf
Incident management Home Pages
http://www.becta.org.uk/tsas/index.cfm?sect=incident&refsect=ntss&bcsect=default%C3%82%C2%A7=fits
Emergency Incident Management Systems: Fundamentals and Applications (Book 2006)
http://as.wiley.com/WileyCDA/WileyTitle/productCd-0471455644.html
CIREM - Critical Incident Response & Emergency Management
http://www.marcusevans.com/events/CFEventinfo.asp?EventID=10437
Incident management System Technologies
http://www.maritimesecurityexpo.com/whitepapersarticles/Incident%20Management%20Systems.pdf
Incident Management White Papers
http://whitepapers.techrepublic.com.com/search.aspx?kw=incident+management
A Framework For Incident and Problem Management
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=46695
Managing Security Incidents In The Enterprise
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=43487
Managing Security Incidents in The Enterprise (Part II)
http://whitepapers.techrepublic.com.com/webcast.aspx?&kw=incident+management&docid=63795
Incident management and Automatic Alerting Tools
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=169973
NIST Computer Security Incident Handling Guide
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=145758
The Elastic Enterprise in Action: IT-Empowered Incident and Problem Management
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=134984
Fast Path to Security Incident Response and Recovery
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=58097
Developing A Security Incident Response Team (SIRT)
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=58013
Address These Eight Concerns In Your Incident Response Policy
http://whitepapers.techrepublic.com.com/download.aspx?&kw=incident+management&docid=173553
Incident Information Management System (IIMS)
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=145937
Guide To Malware Incident Prevention and Handling
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=169439
Top 10 Misconceptions about Problem Management and Incident Resolution
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=163785
Incident and Problem Management Route to Value: A Path to Effective Business Service Management
http://whitepapers.techrepublic.com.com/whitepaper.aspx?&kw=incident+management&docid=134916
Incident Management Solutions
http://www.dharbor.com/solutions/incid_mgmt.html
Incident Management Policy
http://www.health.nsw.gov.au/policies/pd/2006/PD2006_030.html
Incident Management Exercise Service Realistically Preparing For The Worst
http://www.availability.sungard.com/Products+and+Services/Professional+Services/
Business+Availability+Services/Incident+Management+Exercise+Service.htm
Incident Management System (IMS)
http://www.purvis.com/prod_pub_incident_management.asp
Managing Computer Security Incident Response Teams (CSIRT)
http://www.sei.cmu.edu/products/courses/cert/managing-csirts.html
Integrated Incident Management Strategies (IIMS)
http://www.trg.soton.ac.uk/prime/results/iim.htm
Incident Management: Process Specification
http://www.unisa.edu.au/ists/devolvedITsupport/ServiceManagement/Word_Docs&PDFs/
IncidentManagement_ProcSpec.doc
ITIL Practitioner’s Certificate In Incident Management & Service Desk
http://www.ddls.com.au/VendCourseDet/ITL/60/ITILPrIM.htm
Incident Management: Process Analysis And Improvement
http://repositories.cdlib.org/its/path/reports/UCB-ITS-PRR-2001-41/
Incident Management: Process Analysis And Improvement Phase 1: Review Of Procedures
http://repositories.cdlib.org/its/path/papers/UCB-ITS-PWP-98-31/
Process Improvements In Incident management
http://www.nginfra.nl/index.php?id=116
Incident Resolution Management
http://www.netforensics.com/download/nF_Incident_Resolution_TechBrief.pdf
Hazmat Incident Management Series: The 8 Step Process
http://www.rothstein.com/data/dr722.htm
Incident Management: Benefits From The Process
http://www.incident.bham.ac.uk/benefits.htm
Incident Management Procedure
http://www.csupomona.edu/~iit/staff/incident.shtml
Requirements and Incident Management
http://www.aldon.com/pdf/AldonCM.pdf
Dealing with Risk in Incident Management: An Application of High Reliability Theory
http://csdl.computer.org/comp/proceedings/hicss/2006/2507/02/250720037c.pdf
http://csdl2.computer.org/persagen/DLAbsToc.jsp?resourcePath=/dl/proceedings/&toc=comp/proceedings/
hicss/2006/2507/02/25072toc.xml&DOI=10.1109/HICSS.2006.112
Incident Management – Do’s and Don’ts
http://www.seriosoft.com/white_papers/serio_incident_management_do_dont.pdf
Incident Management: OPS Portable Process Guide
http://www.itstandards.gov.on.ca/standards/GO-ITS_37.pdf
Incident Management/ Service Desk – Process Development
http://www.it.canterbury.ac.nz/department/itil/Incident.shtml
Record and Report An Accident or Incident
http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1073956375
Incident Handling and Response
http://www.educause.edu/content.asp?page_id=1269&bhcp=1
http://www.educause.edu/IncidentHandlingandResponse/1269
Incident Escalation
http://www.ict.schools.nt.gov.au/ictc_info/docs/troubleshooting/Incident_Escalation.pdf
http://bulktransporter.com/mag/transportation_incident_escalation/index.html
Escalation Procedure
http://www.ct.gov/doit/cwp/view.asp?a=2297&Q=300518
Escalation Procedures For Security Incidents
http://www.mtech.edu/netserve/Security_Policies/Escallation%20Procedures.htm
http://netsecurity.ualr.edu/Policies/NSP/NSP4.htm
http://www.sans.org/resources/policies/item6.pdf
Security Escalation Procedures
http://www.uofaweb.ualberta.ca/vpfinanceais/pdf/Sec_Escal_Procedure.pdf
Incident Response Database
http://www.cerias.purdue.edu/news_and_events/events/symposium/2001/posters/post_25.pdf
Crisis and Incident Management
http://www.delcreo.com/delcreo/services_products/crisis_incident_management_services.cfm
Problem Escalation Process
http://www.ais.ucla.edu/ais/policies/escalation.htm
Policy Based Incident Management
http://www.stonesoft.com/products/Management_Center/Policy_Based_Incident_Manager/
Escalation Management
http://combined.decis.nl/tiki-index.php?page=Escalation+Management
Information Security Incident Response
http://www.uofaweb.ualberta.ca/vpfinanceais/pdf/Sec_Escal_Procedure.pdf
How To Design A Useful Incident Response Policy
http://www.securityfocus.com/infocus/1467
Escalation Strategy For Security Incidents
http://www.bsi.de/english/gshb/manual/s/s06061.html
After Detection Of An Incident
http://comp.uark.edu/~bpanda/cf/cf-ch4.ppt
The Evolution Of Incident Response
http://www.blackhat.com/presentations/bh-usa-04/bh-us-04-mandia.pdf
Sure Response Essentials
http://www.rationalit.com/prog_sureresponse.htm
Incident Response Procedures
http://staff.washington.edu/dittrich/talks/blackhat/blackhat/incident-response.html
Major Incident Plan
http://www.blood.co.uk/foi/13_Policies_and_procedures/Major_incident_planJULY02.pdf
Event management Best Practices
http://www.bmc.com/USA/Communities/attachments/Event_Management_Best_Practices_KCPUG_
021105.ppt
Computer Incident Response Team – Operational Standards
http://vpiet.ucdavis.edu/advancedprojects/IncRespFramework.pdf
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