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Problem Management(134)
问题管理
Problem Management
http://www.itilworld.com/europe/service-support_probmanage.htm
http://www.itilcommunity.com/modules.php?name=Forums&file=viewforum&f=9
http://www.itlibrary.org/index.php?page=Problem_Management
http://www.peregrine.com/products/servicecenter/problem-management.aspx
http://www.mercury.com/in/solutions/governance/itil/service-support/problem-management/
http://www.inteqnet.com/downloads/datasheets/problem_management.pdf
http://www.axiossystems.com/six/shared/downloads/pdf/Problem_Management.pdf
Problem Management Overview
http://www.chorussystems.com/resources/ITIL-Problem-Management.html
ITIL Problem Management
http://www.infra-corp.com/ITIL/ITIL-problem-management.asp
http://www1.pulsen.se/education/servlet/DocumentDisplay?documentId=1573&treeId=363&branchId=635
http://www.itss.auckland.ac.nz/policies/index.cfm?pageName=problemmgmt
http://www.chorussystems.com/resources/ITIL-Problem-Management.html
ITIL Problem Management Process Flow
http://www.itilsurvival.com/ITILProblemManagementProcessFlow.html
ITIL Basics – Problem Management
http://whitepapers.zdnet.co.uk/0,39025945,60169536p-39000428q,00.htm
Problem Management Goals
http://www.nextslm.org/itil/goalsITIL_problemMgmt.htm
Incident & Problem Management
http://www.itil-itsm-world.com/itil-2.htm
Problem Management Software
http://www.axiossystems.com/six/en/products/problem_management/
ITIL Problem Management – ITIL Practitioner (ITPMGB)
http://www-5.ibm.com/services/learning/uk/ta-iris.nsf/(ExtCourseNr)/ITPMGB
Top 10 Misconceptions About Problem Management and Incident Resolution
http://whitepapers.techrepublic.com.com/abstract.aspx?docid=163785&promo=300111
ITIL Problem Management – Practitioner
http://www.proactiveservices.com.au/uploads/Practitioner_Problem_Mgt.pdf
http://www.remarc.co.uk/remarcitil/courses/problem.htm
ProactiveNet: Mapping ProactiveNet to ITIL Problem Management Disciplines
http://www.knowledgestorm.com/sol_summary_80852.asp
Effectively Using Problem Review Boards
http://itmanagement.earthweb.com/columns/article.php/3360851
ITIL Survival - Problem Management Kit
http://www.shareit.com/product.html?productid=209033
Mercury For Problem Management
http://www.mercury.com/us/solutions/itil-itsm/problem-management/
Availability, Performance and Problem Management Software
http://productfinder.gcn.com/gcn/search/browse/198/198.jsp
ITIL Problem Management Certificate in IT Service Management
http://www.itilics.com/www/92/1001127/displayarticle/1001345.html
Problem Management Certificate
http://www.cce.umn.edu/professionalcertification/itil/practioner/problem.html
IT Management Reference Guide: FAQs About Problem Management
http://www.informit.com/guides/content.asp?g=it_management&seqNum=116&rl=1
Problem Control
http://www.itlibrary.org/index.php?page=Problem_Control
http://www.jsp600.ia.mod.uk/archive/ms/ms129.htm
Problem And Control Methods
http://www.invasiveplants.net/phragmites/problem.htm
Interactive Problem Control Facility (IPCS)
http://publib.boulder.ibm.com/infocenter/zoslnctr/v1r7/index.jsp?topic=/com.ibm.znetwork.doc/znetwork_343.html
Problem Control Software
http://www.plex.com/modules/modules/software_areas-Problem_Control.asp
Problem Prevention
http://www.positive-way.com/business/problem.htm
IBM WebSphere Problem Prevention and Determination Methodology
http://www.ibmpressbooks.com/articles/article.asp?p=360439&rl=1
Problem Determination Guide: Problem Prevention
http://www.univie.ac.at/dcedoc/A3U2L/A3U2LM15.HTM
Problem Report Management Process
http://www.itss.auckland.ac.nz/policies/index.cfm?pageName=pmflowchart&preview=yes
Practical Problem Management
http://www.itsmf.com/upload/conference2002/Dave%20Bingham%20-%20HP.pdf
ITIL Problem Management Process Model
http://www.itilsurvival.com/ITILProblemManagementProcessModel2.html
Problem Control Training
http://www.training-classes.com/course_hierarchy/keyword_index/problem_control.html
Error Control
http://www.itlibrary.org/index.php?page=Error_Control
http://www.jsp600.ia.mod.uk/archive/ms/ms133.htm
Development of a Coding System for Marital Problem Solving Efficacy
http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?cmd=Retrieve&db=PubMed&list_uids=8135715&dopt=Abstract
Problem Management: OPS Portable Process Guide
http://www.itstandards.gov.on.ca/standards/GO-ITS_38.pdf
Symptoms Deep Dive, Part 3: Classify Your Symptoms
Introducing a Standard Taxonomy of Autonomic Computing Symptoms to Help Identify Situation Categories
http://www-128.ibm.com/developerworks/autonomic/library/ac-symptom3/
Using Autonomic Computing For Problem Determination
http://www-128.ibm.com/developerworks/autonomic/library/ac-able/
Problem Management Using Tivoli Service Desk and the TEC
http://www.redbooks.ibm.com/abstracts/SG245301.html?Open
Problem Mgmt, Known Error, Work Around
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&p=1553
Deploying Self-Service? Know Thy Problem Types
https://docushare.gmu.edu/dsweb/Get/Document-14950/Call+Categorization+-+Gartner.doc
Incidents, Problems, Known Errors and Changes
http://www.itsmwatch.com/itil/article.php/3584706
Known Errors
http://www.itlibrary.org/index.php?page=Known_Errors
Work Arounds
http://www.itlibrary.org/index.php?page=Work_Arounds
Problem Reporting
http://support.openview.hp.com/problem_reporting.jsp
http://www.osc.edu/oarnet/support/problem_reporting.shtml
Using The Problem Reporting Forms
http://publib.boulder.ibm.com/infocenter/eserver/v1r3s/index.jsp?topic=/ipha5/reporting_manual.htm
Hypernews as a Problem Reporting/Tracking System 
http://www.hypernews.org/HyperNews/get/hypernews/231.html
Problem Tracking
http://www.sapdb.org/webpts
http://www.utsglobal.com/HelpDeskProblemTracking.html
Problem Tracking Page
http://www.generalconcepts.com/resources/tracking/
Problem Tracking Management
http://problems.msu.edu/
Web Based Problem Tracking System
http://dev.mysql.com/doc/maxdb/en/cc/79953cf4320b14e10000000a114084/content.htm
Integrated Problem Tracking
http://www.neuma.com/paper2.html
The Problem With Problem Tracking
http://www.worksoft.com/asktheexpert/pdfs/problemwithtracking.pdf
CMS Problem Management Procedures
http://cms.calstate.edu/T4_Documents/HelpDesk/CMS%20Problem%20Management%20Procedures%2005072002.doc
Problem Management – Part 2: Process Design
http://www.informit.com/guides/content.asp?g=it_management&seqNum=31&rl=1
Clarify Your Ranking For System Problem Reports
When Priority and Severity Are Too Much
http://www.stickyminds.com/sitewide.asp?Function=edetail&ObjectType=COL&ObjectId=6288
Integrated Problem Tracking
http://www.neuma.com/paper2.html
Problem Management Tools Summary
http://www.daveeaton.com/scm/PMTools.html
Managing Problems As Projects
Take A Structured Approach To Proactive Problem Management
http://www.ittoolkit.com/articles/tech/mngprobasproj.htm
Problem Management Software
http://www.axiossystems.com/six/en/products/problem_management/
BMC Incident and Problem Management
http://www.bmc.com/BMC/Common/Templates/hou_generic_tab/0,3846,19052_34829615,00.html
Proactive Problem Determination In Transaction-Oriented Applications
http://www.ece.cmu.edu/~mead/dsn-fastabs-2005.pdf
Avoiding Problems Through Proactive Management
http://insight.zdnet.co.uk/business/management/0,39020490,39264013,00.htm
Proactive Problem Avoidance and QoS Guarantees for Large Heterogeneous Networks
http://citeseer.ist.psu.edu/context/1562536/0
Transitioning From Incident To Problem Management: Key Issues and Challenges
http://www.forrester.com/Research/Document/Excerpt/0,7211,39180,00.html
Business Resilience: Pr oactive Measures For Forward-Looking Enterprises
http://www-1.ibm.com/services/us/bcrs/pdf/br_business-resilience.pdf
At-A-Glance Proactive Problem Prevention
http://www.landesk.com/docs/flyers/flyer_dashboard_en-US.pdf
Proactive vs. Reactive
http://www.processor.com/editorial/article.asp?Article=articles/p2645/31p45/31p45.asp
Solutions: Problem Management
http://www.reflectent.com/solutions/pbm.aspx
Enabling Proactive Prediction, Avoidance, and Diagnosis By Providing Situational Awareness To Human Operators
http://www.projects.ncassr.org/sift/IBMacademy03.ppt
Business Impact Analysis & Problem Isolation
http://www.mercury.com/in/solutions/governance/itil/service-support/configuration-management/impact-analysis/
Root Cause Analysis for Beginners
http://itservicetoday.blogs.com/itil/2006/04/root_cause_anal.html
Root Cause Analysis
http://www.systems-thinking.org/rca/rootca.htm
http://www.rootcause.com/
http://www.valuebasedmanagement.net/methods_root_cause_analysis.html
The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors (Book 1998)
http://www.amazon.com/exec/obidos/tg/detail/-/0527763268?v=glance
Root Cause Analysis Guidance Document
http://www.eh.doe.gov/techstds/standard/nst1004/nst1004.pdf
Root Cause Analysis Knowledge Base
http://www.reliabilityweb.com/fa/root_cause_analysis.htm
Trend Analysis
http://workingsmarter.typepad.com/my_weblog/2006/04/trend_analysis.html
http://www.who.int/tb/surveillanceworkshop/trend_analysis/default.htm
http://www.dukascopy.com/misc/Din-Trend%20analysis.pdf
Models Of Information Security Trend Analysis
http://www.cert.org/archive/pdf/info-security.pdf
The Utilization of Trend Analysis in the Effective Monitoring of Information Security. Part 1: The Concept
http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&hdAction=lnkhtml&contentId=862806
A Trend Analysis Of Exploitations
http://www.cs.umd.edu/~waa/pubs/CS-TR-4200.pdf
Multiscale Trend Analysis
http://www.math.purdue.edu/~agabriel/mta.pdf
Problem Solving Techniques
http://www.virtualsalt.com/crebook4.htm
http://www.mindtools.com/pages/main/newMN_TMC.htm
http://www.petech.ac.za/robert/problemsolving/
http://ali.apple.com/edres/mslessons/probsolve.shtml
http://www.iisc.ernet.in/mocell/prob_solver/
https://studentloan.citibank.com/s/faaonln/pdfs/Problem-Solving.pdf
http://www.wisconsinjobcenter.org/publications/9442/default.htm
http://www.wisconsinjobcenter.org/publications/9442/9442.pdf
http://www.increasebrainpower.com/problemsolvingtechniques.html
Problem Solving Techniques For Business and Life
http://www.theallineed.com/selfhelp/05030501.htm
Problem Solving and Analytical Techniques
http://www.psywww.com/mtsite/page2.html
101 Creative Problem Solving Techniques: The Handbook of New Ideas for Business (Book 1994)
http://www.amazon.com/gp/product/1883629004/103-8490343-5444658?v=glance&n=283155
The Thinker's Toolkit : 14 Powerful Techniques for Problem Solving (Book 1998)
http://www.amazon.com/gp/product/0812928083/ref=pd_sim_b_1/103-8490343-5444658?%5Fencoding=UTF8&v=glance&n=283155
Techniques Of Problem Solving (Book 1997)
http://www.amazon.com/gp/product/082180619X/103-8490343-5444658?v=glance&n=283155
Modeling and Problem Solving Techniques For Engineers (Book 2004)
http://www.elsevier.com/wps/find/bookdescription.cws_home/703461/description#description
Problem Solving in Endodontics, 4th Edition - Prevention, Identification, and Management (Book 2006)
http://www.us.elsevierhealth.com/product.jsp?isbn=9780323031820
Creative Problem-Solving (CPS) Techniques
http://www.winwenger.com/mind.htm
Problem Solving
http://www.managementhelp.org/prsn_prd/prob_slv.htm
Problem Solving Skills and Techniques
http://www.articles911.com/Problem_Solving_Skills_and_Techniques/
Creative Problem Solving
http://www.hypnosisdownloads.com/downloads/personal_development/problem-solving.html
http://www2.amanet.org/selfstudy/b80218.htm
http://www.mycoted.com/Creative_Problem_Solving_-_CPS
Developing A Toolkit of Problem Solving Techniques
http://www.stevepavlina.com/blog/2004/11/developing-a-toolkit-of-problem-solving-techniques/
Effective Problem Solving
http://www.unisanet.unisa.edu.au/learningconnection/student/counselling/problemsolving.asp
Integration Of Problem-Solving Techniques
http://www.wtec.org/loyola/kb/c6_s3.htm
Problem-Solving Techniques: Resolving Problems with Effective Management Tools
http://www.rechargermag.com/article.asp?id=200205088
An Overview of Some Recent Developments in Bayesian Problem Solving Techniques
http://citeseer.ist.psu.edu/haddaway99overview.html
Problem Solving Skills
http://www.isru.ncl.ac.uk/C4/Problem%20Solving%20Skills/default.aspx
Critical Thinking, Problem Solving and Decision Making
http://www.nacada.ksu.edu/clearinghouse/Links/Critical_Thinking.htm
Problem Solving
http://www.pinetreeweb.com/problems.htm
Problem Management: Problems vs. Incidents
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=357&start=0
Conflict Between Incident Management and Problem Management
http://www.itlibrary.org/index.php?page=Conflict_Between_Incident_Management_And_Problem_Management
问题管理(课程)
http://www.hp.com.cn/services/education/itm/courses/12.asp
创造性思维与问题管理培训大纲
http://www.carnoc.com/txtm/article/2211.html
意外与问题管理
http://www.bmc.com/zh_TW/bsm/rtv/Incident_Problem_Management.html
管理让问题无可遁形
——上海大众采用惠普EMCC的成功体验
http://www.hp.com.cn/enterprise/success/services/21.asp
“问题管理”的十大定律
http://inc.icxo.com/read.jsp?aid=1532&uid=552
问题反应系统
http://man.chinaunix.net/linux/how/CVS-RCS-HOWTO-7.html
 

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