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BS 15000/ISO 20000 Standard(63)
ISO 20000 标准
What Is ISO 20000/BS 15000
http://www.bsi-uk.com/IT+Service+Management/Overview/WhatIsBS15000.xalter
http://www.marval.co.uk/index.php?option=com_content&task=view&id=85&Itemid=108
What Are BS 15000 and ISO 20000 ?
http://www.bs15000.org.uk/bs15000.htm
ISO 20000 Central: News and Information For ISO 20000
http://20000.fwtk.org/
The ITIL, BS 15000 & ISO 20000 User Group
http://www.15000.net/
ISO/IEC 20000-1: 2005
http://www.iso.org/iso/en/CatalogueDetailPage.CatalogueDetail?CSNUMBER=41332&scopelist=PROGRAMME
The ISO 20000 (BS 15000) ITSM Standard
http://www.bs15000.org.uk/
ISO 20000 IT Service Management Standards
http://20000.standardsdirect.org/
ISO 20000
http://itil.technorealism.org/index.php?page=ISO_20000
http://itil.easytopicmaps.com/20000.htm
http://www.itlibrary.org/index.php?page=ISO_20000
http://www.businessbeam.com/datasheet/ISO20000_Datasheet.pdf
ITIL and ISO 20000
http://itsm.securezone.com/
http://www.mackido.com/Politics/index.html
http://www.itsmwatch.com/itil/article.php/3524101
ISO 20000 -- IT Service Management
http://www.ukas.com/news/2005/ISO20000_IT_Service_Management.asp
The ISO 20000 Toolkit
http://www.20000-toolkit.com/
2005 10 December ISO Approves ISO 20000
ISO 20000 Global Standard For ICT Service Management
http://www.itilics.com/www/92/1001127/displayarticle/1006084.html
The History of ITIL and ISO 20000
http://www.pc-history.org/itservice.htm
IT Governance and ISO 20000
http://itgovernance.politicalinformation.com/20000.htm
ISO 20000: What’s An Organization To Do
http://www.bmc.com/USA/Communities/attachments/BMC_BPWP_ISO20000.pdf
BS 15000 To ISO/IEC 20000 IT Service Management Specification – Transition Statement
http://www.bsiamericas.com/ITServiceManagement/Overview/transitionstatement.pdf
BS 15000 to ISO/IEC 20000 - What Difference Does It Make?
http://www.bcs.org/server.php?show=ConWebDoc.3777
ISO/IEC 20000 Unveiled, The New International IT Service Management Standard
http://www.bsiamericas.com/ITServiceManagement/Overview/pressrelease.pdf
ISO 20000 Process Charts
http://www.shareit.com/product.html?cart=1&productid=300029447&languageid=1
ISO 20000 Audit
http://www.qmt.co.uk/courses/quality/iso20000_audit.htm
Information Technology – Service Management Standard ISO/IEC 20000i
http://softwaremanagement.biz/shopsite_sc/store/html/bsiisoiec.html
BS 15000/ ISO 20000IT 服務管理系統(ITSMS)基礎課程
http://asia.bsi-global.com/Taiwan+Training/Enquiry/BS15000Essential.doc
ISO 20000 -- Internal Auditor Course
http://www.bsiamericas.com/TrainingITSM/BS15IA.xalter?print_only=1
ISO 20000 Auditor Certificate
http://www.afiniti.co.uk/index.cfm?p=147
itSMF Accredited ISO/IEC 20000 Auditor Course
http://www.training-classes.com/course_hierarchy/courses/8572_itSMF_Accredited_ISO_IEC_20000_Auditor_Course.php
ISO 20000 For Auditors (Course)
http://www.proactiveservices.com.au/uploads/ISO20000%20for%20Auditors.pdf
ISO/IEC 20000 Certification
http://www.lrqa.co.uk/productsandservices/quality/bs15000/
Introduction to BS 15000 (ISO 20000) - IT Service Management (Course)
http://www.bsi-global.com/Training/ITSM/index.xalter
In-Depth Analysis Of ISO/IEC 20000
http://www.itsmf.pt/Portals/0/Service%20Talks/servicetalk_April-06.pdf
Transforming An IT Community: Techniques For Creating A Collaborative Service Culture
https://webapps.ou.edu/itsymposium/docs/2006Presentations/2006MFerguson.pdf
Audit Management – Plan & Record
http://www.proquis.co.uk/page.asp?page=30
ISO/IEC 20000 Certification Scoping Guidelines
http://www.bs15000certification.com/upload/ScopingGuidelinesV0_4.pdf
ISO/IEC 20000-2 IT Service Management Part 2: Code of Practice
http://domino.iec.ch/preview/info_isoiec20000-2%7Bed1.0%7Den.pdf
ISO 20000 – What’s It All About ?
http://www.bsi-global.com/Seminars/ITServiceManagement/iso20000.xalter
ITIL, BS15000 & ISO 20000 User Group: Forums – Exams & Certification
http://www.15000.net/modules.php?name=Forums&file=viewforum&f=4
SAI to Provide Certification to ISO 20000 ICT Service Management
http://www.sai-global.com/AboutSaiGlobal/NewsRelease/MediaReleases/2006-01-03.HTM
ISO/IEC 20000 Certification
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=1039
ITSM Books Series
http://en.itsmportal.net/books.php?id=100&POSTNUKESID=5ac6a913eef53e37145e2befebbf61d8
The Contents of ISO 20000
http://20000.fwtk.org/20000-contents.htm
ISO/IEC 20000 sets benchmarks for IT services
http://www2.din.de/sixcms/detail.php?id=31576
Implementing an IT Service Management System
http://www.bsi-emea.com/IT+Service+Management/ImplementingITSMS/index.xalter
ISO 20000 (BS 15000) “Effective Implementation Workshop”
http://www.abcipl.co.in/ISO_20000_two_day_workshop.pdf
ITIL vs BS15000 vs ISO 20000
http://www.ulstek.com.tw/itil/ITIL%20vs%20BS15000%20vs%20ISO%2020000.htm
ISO 20000/BS 15000 体系实施课程(3天)
http://asia.bsi-global.com/China+Training/bs+15000/IMP/index.xalter
ISO 20000/BS 15000 IT服务管理体系主任审核员课程(5天)
http://asia.bsi-global.com/China+Training/bs+15000/LA.xalter
ISO 20000/BS 15000 IT服务管理体系内审员课程(2天)
http://asia.bsi-global.com/China+Training/bs+15000/IA.xalter
BS 15000/ISO 20000 IT 服務管理系統主導稽核員訓練課程
http://www-8.ibm.com/services/learning/tw/details/course_smla.html
ISO/IEC 20000的实践应用
http://media.ccidnet.com/art/2613/20060317/482467_1.html
ISO 20000 完全揭秘
http://itgov.org.cn/new_itgov/article/20060120_174730_9802420.shtml
ISO20000认证专家是怎样炼成的
http://itgov.org.cn/new_itgov/article/20060401_093546_1074270.shtml
ITIL/ISO20000人才培训
http://itgov.org.cn/new_itgov/article/20060324_140311_7974700.shtml
ISO 20000认证锦囊妙计
http://media.ccidnet.com/art/2613/20060331/494023_1.html
《ISO 20000 标准与实施》高级研习班
http://www.hp.com.cn/services/education/itm/news/060227.asp
从惠普公司实例看为何IT服务管理要量化
http://www.simaone.org/news/list.aspx?cid=18
IT服务管理体系(ISO 20000/BS 15000)系列
http://www.bsi-asiapacific.com/China+Training/bs+15000/index.xalter?print_only=1
ITIL 标准 BS ISO/IEC 20000-1&2 :2005
http://www.chinacissp.com/viewtopic.php?p=31913
ISO認證水漲船高惠普擴張ITSM版圖
http://cpro.com.tw/channel/news/content/?news_id=10168
 

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